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Jacada Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Jacada WorkSpace Acknowledged for Continued Performance and Innovation

ATLANTA – February 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada WorkSpace has received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Jacada WorkSpace is a unified service desktop for the contact center that provides a single point of access to the mission-critical applications and tools required by customer service staff for effective customer interactions. The solution suite enables an integrated, automated and intelligent view of customer data and customer service processes, and leads to shorter service calls, enhanced customer interactions, more efficient training cycles and improved leveraging of up-sell opportunities.

"Jacada is pleased to be honored once again with the Product of the Year award from Customer Interaction Solutions," said Tom Clear, CEO of Jacada. "We have continued to develop Jacada WorkSpace as a solution that helps to align customer service tasks with the intent of the customer, to streamline the interaction, and deliver a more efficient and effective customer experience."

"I am pleased to honor Jacada for its hard work and success. Jacada WorkSpace has demonstrated excellence in contact center technologies as well as providing ROI for companies that use them," said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements," he added.

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Ann Conrad Jacada (770) 776-2382

Peter Seltzberg Hayden IR (646) 415-8972 [email protected]

TMC Contact: Jan Pierret Marketing Manager (203) 852-6800, ext. 228 [email protected]

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