Webinar examines ways to capture and deploy the most successful agent processes across entire agent base
ATLANTA— Dec. 3, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Wed., Dec. 19, 2012 at 11 a.m. EDT titled, “Clone Your Best Agents!” The webinar will demonstrate how to make all of your agents your best agents while optimizing your processes. To register for this webinar, click here.
Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes
ATLANTA – Sept 13, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the customer service enterprise software solution provider for one of the world’s top ten retail companies. Over the next three years, Jacada will provide software service and support to all of the Fortune 100 retailer’s worldwide contact center operations.
ATLANTA - Aug 30, 2012 - Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, is hosting a free webinar, “Add Self-Service to your Mobile App in 15 minutes,” with host and Jacada Co-CEO, Gideon Hollander. The webinar will take place on September 12th at 1pm EDT and will be repeated live on September 13th at 9am EDT as an alternate time slot. Register for the webinar here.
Available trial version allows Business and IT professionals alike to create customer service flows for mobile devices through Jacada Mobile Agent
ATLANTA– Aug. 23, 2012 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the downloadable trial version for Jacada Mobile Agent, its new mobile product offering. Designed to improve the customer experience, Jacada Mobile Agent reduces inbound call volume and handle time by offering sophisticated self-service capabilities to smartphone and mobile device users. Previously released under beta, the Jacada Mobile Agent interaction designer is now available for immediate download from the company website with companion mobile client applications available in both the App Store for iOS devices and Google Play for Android devices.
“Mobile as the New Engagement Channel”
Atlanta - Aug. 21, 2012 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced the release of a new white paper entitled Mobile as the New Engagement Channel. The comprehensive document covers smartphone growth, customer service application development, and their impact on mobile customer service trends.