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Jacada Workspace Agent Desktop Honored for Exceptional Innovation

ATLANTA, Jan. 26, 2012 — Jacada, Inc. announced today that TMC, a global, integrated media company, has named Jacada Workspace Agent Desktop as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers, and teleservices since 1982.

Attendees to learn how to rapidly respond to business changes, modify call flows, manage rules for technical support and streamline user interface development

ATLANTA—Nov. 17, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, is hosting the free webinar, “Contact Center Agility: Moving at the Speed of Business.” The event will be at 2 p.m. EST on Tuesday, Dec. 6, 2011. Register for the webinar at http://jacada.com/webseminar/call-center-agility-webinar.


Latest version offers industry’s first, highly innovative user interface delivery model, giving companies the ability to create an optimal agent desktop experience

ATLANTA — Nov. 15, 2011 —Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the imminent release of an enhanced version of its flagship unified desktop solution, Jacada® WorkSpace Agent Desktop 6.0. As a part of this release, call center leaders will have access to Dynamic Views, a highly innovative user interface delivery model that empowers them to own and control user interface (UI) delivery, define call flow processes, and handle UI changes with ease, delivering the optimal agent desktop experience.

Training time down more than 35 percent and calls shortened by nearly 19 percent.

ATLANTA– Oct. 18, 2011 –Within the first year of engaging Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, Permanent General Companies (PGC), an American insurance provider, was able to realize operations efficiencies and cost savings by reducing call handle times by nearly 19 percent and call center agent training by more than 35 percent. Through implementation of a Unified Desktop, a solution based on Jacada Workspace Agent Desktop, PGC agents were able to more efficiently and effectively handle customer inquiries, resulting in an improved customer experience.


ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.


Achieved 25 percent decrease in repeat calls and 50 percent reduction in escalated calls

ATLANTA, GA – September 13, 2011Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience management and process optimization solutions for contact centers, announced that Telefónica O2 UK has chosen Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.


ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.


Mr. Hollander and Mr. Clear will share leadership roles

ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.

 

The easiest way ever to build Call Center Scripts and Call Flows.

ATLANTA, Georgia—July 5, 2011—Jacada, Inc. announced today the release of its breakthrough state of the art call center scripting tool, Jacada® Agent Scripting (JAS) V6.0, with immediate availability of a downloadable version from its website (www.Jacada.com).

 

CRM Essentials Co-Founder "Gets Social"

ATLANTA, GA – March 9, 2011 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents " Getting Social, Traditionally Speaking," an upcoming webinar addressing how both traditional and social aspects of the customer experience work together to enhance the overall customer interaction. Join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Wednesday, March 16 at 11am ET.



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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