Latest version offers industry’s first, highly innovative user interface delivery model, giving companies the ability to create an optimal agent desktop experience
ATLANTA — Nov. 15, 2011 —Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, today announced the imminent release of an enhanced version of its flagship unified desktop solution, Jacada® WorkSpace Agent Desktop 6.0. As a part of this release, call center leaders will have access to Dynamic Views, a highly innovative user interface delivery model that empowers them to own and control user interface (UI) delivery, define call flow processes, and handle UI changes with ease, delivering the optimal agent desktop experience.
Training time down more than 35 percent and calls shortened by nearly 19 percent.
ATLANTA– Oct. 18, 2011 –Within the first year of engaging Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, Permanent General Companies (PGC), an American insurance provider, was able to realize operations efficiencies and cost savings by reducing call handle times by nearly 19 percent and call center agent training by more than 35 percent. Through implementation of a Unified Desktop, a solution based on Jacada Workspace Agent Desktop, PGC agents were able to more efficiently and effectively handle customer inquiries, resulting in an improved customer experience.
ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.
Achieved 25 percent decrease in repeat calls and 50 percent reduction in escalated calls
ATLANTA, GA – September 13, 2011 – Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience management and process optimization solutions for contact centers, announced that Telefónica O2 UK has chosen Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.
ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.
Mr. Hollander and Mr. Clear will share leadership roles
ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.
The easiest way ever to build Call Center Scripts and Call Flows.
ATLANTA, Georgia—July 5, 2011—Jacada, Inc. announced today the release of its breakthrough state of the art call center scripting tool, Jacada® Agent Scripting (JAS) V6.0, with immediate availability of a downloadable version from its website (www.Jacada.com).
CRM Essentials Co-Founder "Gets Social"
ATLANTA, GA – March 9, 2011 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents " Getting Social, Traditionally Speaking," an upcoming webinar addressing how both traditional and social aspects of the customer experience work together to enhance the overall customer interaction. Join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Wednesday, March 16 at 11am ET.
Jacada WorkSpace Acknowledged for Outstanding Product Achievement
ATLANTA – January 6, 2011 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada WorkSpace® has received a 2010 CRM Excellence Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions® magazine, the leading publication covering CRM, call centers and tele-services since 1982.
ATLANTA – January 3, 2011 – Jacada, Inc., a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Ms. Caroline Cronin, currently Jacada's Vice President of Finance, was promoted to Chief Financial Officer of the company effective January 1, 2011.