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Press Releases

Material deal extends Jacada customer service presence within the organization to improve sales order entry systems

Jacada LogoATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.

 Jacada will deliver a Unified Desktop Customer Support solution for contact center operations

Jacada LogoATLANTA – March 25, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defense technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company’s CICS mainframe and multiple desktop applications (web and thick client) to provide a complete customer service solution.

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Colleges and Universities can now proactively reach out to students on their cellphones to connect them with services for success using Jacada and Vocantas Visual IVR solution

ATLANTA, Georgia/ OTTAWA, Ontario – February 6, 2014 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas' existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use.  The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas platform.

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    Avaya PowerOfWe Logo

    Scripting, Unified Desktop and Visual IVR applications are compatible with key Avaya Contact Center solutions
  • Helps businesses reduce Average Handle Times, reduce training times, and improve customer service experience.

Atlanta, GA - Oct 9, 2013Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Jacada Visual IVR products are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

Jacada and Vocantas join to bring utility customers self-service with visual interactive menus

Vocantas new 235pxJacada logo 2014 CSSimplified 270x92webATLANTA, Georgia/ OTTAWA, Ontario – October 16th, 2013 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Utilities OnCall solution. Utility companies looking for a new IVR solution will be excited that the proven successful Utilities OnCall solution now extends to the mobile device and to the utility’s website. Vocantas’ existing Utility customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, saves money and is easy to use. The Utilities OnCall Visual IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas Utilities OnCall platform.

Vocantas new 235pxJacada and Vocantas team up to bring patients, students and customers visual interactive menus

ATLANTA, Georgia/ OTTAWA, Ontario – September 17, 2013 — Jacada, Inc., and Vocantas today announced a strategic partnership to bring Visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new healthcare, higher education and utility customers IVR solutions with the capabilities of a visual self-serve experience. The Visual IVR will be available for any smartphone, with the addition of Jacada’s cutting-edge Visual IVR technologies.


Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

Jacada extends its material software license, support, and services agreement with leading European cable operator.

ATLANTA – July 18, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives



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ATLANTA – May 8, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.