Jacada Call Center Solutions Chosen by One of the Largest BPOs in India to Enhance Customer Service Experience in a leading European Telecommunications Company
Jacada product suite chosen to deliver a Unified Desktop Customer Support solution for contact center operations
ATLANTA – Dec 21, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its suite of contact center solutions has been chosen by one of the leading BPOs in India to enhance the customer service experience for a major European telecommunications company. The Jacada solution implementation includes Jacada’s Workspace Agent Desktop, Integration & Automation, and award-winning Agent Scripting solutions. The solution suite was chosen to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.