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Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

Jacada extends its material software license, support, and services agreement with leading European cable operator.

ATLANTA – July 18, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives

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ATLANTA – May 8, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.

New Jacada product converts voice prompt IVR experience into a menu driven customer interaction for mobile devices and websites

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ATLANTA– April 11, 2013 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the introduction of Visual IVR Plus, its new IVR enhancement offering. Designed with patent pending technology to utilize a company’s existing IVR (Interactive Voice Response) scripts, Visual IVR Plus reduces caller frustration and in-bound call time by presenting users with a menu-driven interface; without requiring them to listen to and remember long menu trees. A customer can simply touch their way through a Visual IVR system using a graphical interface designed for a more engaging customer experience than traditional voice prompt IVR systems. The result is an improved customer experience and increased customer satisfaction.

Healthcare Insurance Provider to Ensure Regulation Compliance and Consistent Customer Experience by Utilizing Jacada Technology

Jacada LogoATLANTA – Mar 12, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a leading Medicare Advantage plan provider in Puerto Rico to provide desktop, agent scripting, and workflow enablement solutions. Jacada’s award winning Agent Scripting and Agent Desktop solutions have been chosen to provide a unique Agent and Member experience throughout the organization’s inbound call center and back-office, while enhancing regulation compliance and consistent customer experience. Plans are to continue deployment of Jacada solutions into the outbound call segment in a second phase.

Material agreement signed with Jacada for provision of process guidance and automation solutions

Jacada-logo 160x109ATLANTA – Feb 5, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a top ten ranking US insurance group to provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business. The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines. The group’s use of Jacada’s process guidance solutions will further extend the partnership between them and Jacada beginning with their implementation of Jacada’s Workspace Customer Service Desktop solution.

Webinar examines ways to capture and deploy the most successful agent processes across entire agent base

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ATLANTA— Dec. 3, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Wed., Dec. 19, 2012 at 11 a.m. EDT titled, “Clone Your Best Agents!” The webinar will demonstrate how to make all of your agents your best agents while optimizing your processes. To register for this webinar, click here.

Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes

Jacada-logo 160x109ATLANTA – Nov 20, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider’s enterprise software.

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ATLANTA— November 7, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Thursday, November 15 at 12 p.m. EST. Kate Leggett, principal analyst for Forrester Research and Steve Herlocher, senior vice president of marketing for Jacada will host the webinar titled, “Embracing the Mobile Channel to Deliver Exceptional Customer Service.” The webinar will discuss the importance of a multichannel customer service strategy as well as explore the unprecedented opportunities that mobile customer service offers enterprises. To view the re-broadcast of this webinar, click here.

Jacada signs a material software license support and services agreement with the Netherland’s largest cable operator continuing its expansion in Europe

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ATLANTA – Nov 2, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been chosen as the customer service enterprise software solution provider for Ziggo, the largest cable operator in the Netherlands.  Ziggo serves around 2.9 million households, with 1.8 million internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.  Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications enabling Ziggo customer service agents to easily navigate through customer data.