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Colleges and Universities can now proactively reach out to students on their cellphones to connect them with services for success using Jacada and Vocantas Visual IVR solution


ATLANTA, Georgia/ OTTAWA, Ontario – February 6, 2014 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas' existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use.  The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas platform.

Jacada Agent Scripting technology to enhance Priceline.com customer experience

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ATLANTA - October 30, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it will be working with with priceline.com,a leader in global online travel reservations, to provide call center scripting technologies for priceline.com’s­­ customers.

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    Scripting, Unified Desktop and Visual IVR applications are compatible with key Avaya Contact Center solutions
  • Helps businesses reduce Average Handle Times, reduce training times, and improve customer service experience.

Atlanta, GA - Oct 9, 2013Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Jacada Visual IVR products are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

Jacada and Vocantas join to bring utility customers self-service with visual interactive menus

Vocantas new 235pxJacada logo 2014 CSSimplified 270x92webATLANTA, Georgia/ OTTAWA, Ontario – October 16th, 2013 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Utilities OnCall solution. Utility companies looking for a new IVR solution will be excited that the proven successful Utilities OnCall solution now extends to the mobile device and to the utility’s website. Vocantas’ existing Utility customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, saves money and is easy to use. The Utilities OnCall Visual IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas Utilities OnCall platform.

Vocantas new 235pxJacada and Vocantas team up to bring patients, students and customers visual interactive menus

ATLANTA, Georgia/ OTTAWA, Ontario – September 17, 2013 — Jacada, Inc., and Vocantas today announced a strategic partnership to bring Visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new healthcare, higher education and utility customers IVR solutions with the capabilities of a visual self-serve experience. The Visual IVR will be available for any smartphone, with the addition of Jacada’s cutting-edge Visual IVR technologies.

Cognizant Jacada partnershipPartnership provides availability of Jacada products to complement Cognizant’s service offerings

ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.

Jacada extends its material software license, support, and services agreement with leading European cable operator.

ATLANTA – July 18, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives

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ATLANTA – May 8, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.

New Jacada product converts voice prompt IVR experience into a menu driven customer interaction for mobile devices and websites

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ATLANTA– April 11, 2013 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the introduction of Visual IVR Plus, its new IVR enhancement offering. Designed with patent pending technology to utilize a company’s existing IVR (Interactive Voice Response) scripts, Visual IVR Plus reduces caller frustration and in-bound call time by presenting users with a menu-driven interface; without requiring them to listen to and remember long menu trees. A customer can simply touch their way through a Visual IVR system using a graphical interface designed for a more engaging customer experience than traditional voice prompt IVR systems. The result is an improved customer experience and increased customer satisfaction.

Healthcare Insurance Provider to Ensure Regulation Compliance and Consistent Customer Experience by Utilizing Jacada Technology

Jacada LogoATLANTA – Mar 12, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has signed a material agreement with a leading Medicare Advantage plan provider in Puerto Rico to provide desktop, agent scripting, and workflow enablement solutions. Jacada’s award winning Agent Scripting and Agent Desktop solutions have been chosen to provide a unique Agent and Member experience throughout the organization’s inbound call center and back-office, while enhancing regulation compliance and consistent customer experience. Plans are to continue deployment of Jacada solutions into the outbound call segment in a second phase.