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Telecom Provider will use Jacada products to improve the efficiency of systems and automate manual processes

Jacada-logo 160x109ATLANTA – Nov 20, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the solution provider for a leading Latin American Telecom provider; one of the largest telephone companies in the region. Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the Telecom provider’s enterprise software.

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ATLANTA— November 7, 2012 — Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, will host a free webinar on Thursday, November 15 at 12 p.m. EST. Kate Leggett, principal analyst for Forrester Research and Steve Herlocher, senior vice president of marketing for Jacada will host the webinar titled, “Embracing the Mobile Channel to Deliver Exceptional Customer Service.” The webinar will discuss the importance of a multichannel customer service strategy as well as explore the unprecedented opportunities that mobile customer service offers enterprises. To view the re-broadcast of this webinar, click here.

Jacada signs a material software license support and services agreement with the Netherland’s largest cable operator continuing its expansion in Europe

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ATLANTA – Nov 2, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been chosen as the customer service enterprise software solution provider for Ziggo, the largest cable operator in the Netherlands.  Ziggo serves around 2.9 million households, with 1.8 million internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.  Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications enabling Ziggo customer service agents to easily navigate through customer data.

ATLANTA – Sept 13, 2012 – Jacada, Inc., a leading global provider of customer service solutions designed to improve the customer experience, today announced that it has been chosen as the customer service enterprise software solution provider for one of the world’s top ten retail companies.  Over the next three years, Jacada will provide software service and support to all of the Fortune 100 retailer’s worldwide contact center operations.

Participants Will See Jacada Mobile Agent Software Build and Publish Interactions to Their Mobile Devices Live

ATLANTA - Aug 30, 2012 - Jacada Inc., a leading global provider of customer service solutions designed to improve the customer experience, is hosting a free webinar, “Add Self-Service to your Mobile App in 15 minutes,” with host and Jacada Co-CEO, Gideon Hollander. The webinar will take place on September 12th at 1pm EDT and will be repeated live on September 13th at 9am EDT as an alternate time slot. Register for the webinar here.

Available trial version allows Business and IT professionals alike to create customer service flows for mobile devices through Jacada Mobile Agent


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– Aug. 23, 2012 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of the downloadable trial version for Jacada Mobile Agent, its new mobile product offering. Designed to improve the customer experience, Jacada Mobile Agent reduces inbound call volume and handle time by offering sophisticated self-service capabilities to smartphone and mobile device users. Previously released under beta, the Jacada Mobile Agent interaction designer is now available for immediate download from the company website with companion mobile client applications available in both the App Store for iOS devices and Google Play for Android devices.

“Mobile as the New Engagement Channel” available for immediate download

White Paper - Mobile as the New Engagement ChannelAtlanta - Aug. 21, 2012 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced the release of a new white paper entitled Mobile as the New Engagement Channel.  The comprehensive document covers smartphone growth, customer service application development, and their impact on mobile customer service trends.

Partnership enables India-based telecom, insurance, back-office, ITES, banking, travel, and transportation companies to benefit from customized customer interaction solutions

Mumbai, July 2, 2012 — Jacada Ltd., a leading provider of customer service experience and interaction optimization solutions, and AGC Networks, the world’s leading Solutions Integrator in Unified Communications, Network Integration, Data Center & Virtualization, and Enterprise Applications, has entered into a partnership that will provide Indian companies with tailored customer service solutions. The partnership enables contact center agents to connect to customer data in a simplified and consistent way regardless of the channel — creating more effective customer interactions while reducing operational costs.

Company Honored with Call Center Excellence and Global Telecoms Business Innovation Awards for its Customer Service Technology Solutions

ATLANTA– June 26, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers received two industry awards within a week of each other this month. The company first received an honorable mention in the category of Best Technology Solution Provider from the Call Center Excellence Awards, followed by a Global Telecoms Business Innovation Award for Consumer Service Innovation for its work with Telefonica O2 UK (O2).

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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