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Press Releases

jacada call center solutions 2015Additional business units go live with Jacada Visual IVR for customer support and product activation

Atlanta, July 28, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that its Jacada Visual IVR has been launched in additional business units of its Fortune 50 technology customer as a result of a material order that was recently placed. As a multi-national customer, the Visual IVR deployment will now extend beyond its initial US roll-out and include several areas of EMEA including Ireland, South Africa, and the UK. As a pioneer and owner of several patents surrounding Visual IVR technology, this is a true milestone for Jacada in the maturity of the Visual IVR market.

ivr tech jacadaIVRs can accept alphanumeric characters and send pictures to make support easier

Buffalo, NY, and Atlanta, GA - June 30, 2015 - IVR Technology Group, a security-centric interactive voice response application development company based in Buffalo, NY and Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced its partnership to offer Visual IVR to IVR Technology Group customers

This partnership enables IVR Tech to offer its customers Visual Interactive Voice Response, the very latest in self-service technology. Jacada-designed Visual IVR facilitates the customer service experience by allowing it to begin from any mobile or web device.


collab-jacada-logo

Jacada solutions now available through European Multimedia Contact Center provider Collab



Atlanta, June 25, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European Multimedia Contact Center provider fully based on IP architecture. 

Collab is part of a larger IT Corporation, Novabase, with currently over 2200 employees in more than 40 countries. Founded in 2003 by a team with a solid experience in the contact center industry, Collab has gained customers and partners all over the world with references in key areas of Telecommunications, Banking, Healthcare and Government.


inin jacada global alliance logo 2Jacada Joins Interactive Intelligence Global Alliance Program

ATLANTA, June 8, 2015 – Jacada Inc., a leading global provider of customer service technology designed to simplify interactions between businesses and their customers, has joined the Interactive Intelligence Global Alliance Program. 

As a Global Alliance Partner, the Jacada Visual IVR product is now available on the Interactive Intelligence MarketPlace. Jacada Visual IVR extends the existing Interactive Intelligence Customer Interaction Center (CIC) IVR application to smart devices.

Jacada call center solutions

Jacada technologies prove unique intellectual property in the Visual IVR space with multiple patents.

Atlanta, May 27, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has been awarded an additional patent for its Visual IVR technology. In addition to the recent announcement of its patented Visual IVR technology, Jacada now announces the issuance by the United States Patent and Trade Office (USPTO) of US Patent No.: US 9,008,288 B2 granting Jacada exclusive rights as the inventor of Visual IVR technology that includes a system and method for self service, call routing, and intelligent transition from self-service to agent-assisted service.

Study reveals significant increase in call center performance and simplification of agent work

Jacada and Priceline.com logo colorfulATLANTA – May 4th, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today released aon the implementation of Jacada Agent Scripting into Priceline.com’s customer service case management system. Priceline.com is a leading online provider of discount rates for travel-related purchases

Jacada call center solutions

Jacada Visual IVR provides easy to use means of raising funds via mobile device

Atlanta, May 1, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, is honored to announce that its Visual IVR solution is being used to raise donations that fund relief efforts in Nepal. The magnitude 7.9 earthquake that struck near Kathmandu, Nepal has resulted in the immediate need for humanitarian response and donation for the region. Jacada’s customer, an innovative donation center acting on behalf of a member of the International Red Cross and Red Crescent Movement, has launched Jacada Visual IVR to offer choice and simplicity for donors contacting them from their mobile devices.

Jacada call center solutions

Jacada issued a patent for its Visual IVR technology behind a more consistent and contextual method of intelligent transition from self-service to agent assisted service

Atlanta, Apr 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces the issuance by the United States Patent and Trade Office (USPTO) of US Patent No.: US 8,995,646 B2 granting Jacada exclusive rights as the inventor of Visual IVR technology that includes a system and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller.


Jacada LogoJacada chosen to deliver a Unified Desktop Customer Support solution for contact center operations

ATLANTA – Feb 19, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading communications services provider in South Africa, to deliver an Agent Desktop Customer Support solution for its contact center operations. The Jacada implementation will include Jacada’s Workspace Agent Desktop, Integration & Automation, and award winning Agent Scripting solutions to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.


jacada zendesk logosJacada Ticket Guidance adds guidance and workflow within Zendesk to ensure efficient ticket routing and resolution

ATLANTA – Feb 4, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced availability of Jacada Ticket Guidance for the Zendesk customer service platform. The Jacada solution, now available in the Zendesk App Store, will enable Zendesk users to benefit from advancedTicket Guidance within their Zendesk session. Jacada Ticket Guidance for Zendesk ensures quick and efficient ticket resolution by providing support agents with real-time process guidance and dynamic next best action cues.