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Press Releases

jacada logo 2015

Jacada Visual IVR was selected for its non-app hybrid capability to blend self-service with human response from the user’s smartphone



Atlanta, GA – December 30, 2015
 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a leading credit card company has implemented Jacada Visual IVR to improve customer experience and improve customer self-service success. With Jacada Visual IVR, on demand information is presented with maximum simplicity in an easy to use visual interface, with all the options found in a company’s traditional Interactive Voice Response (IVR) system. Since implementation within the credit card company, results have already shown a major improvement in customer experience and self-service success rates.

jacada logo 2015Jacada Unified Desktop, Robotic Automation, and Agent Scripting solutions grow within company contact center operation

ATLANTA – Dec 28, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that a leading communications services provider in South Africa will be expanding its use of Jacada’s agent desktop customer support solutions within its contact center operations. The expansion will result in over 2,000 seats of Jacada’s Workspace Agent Desktop, Integration & Automation, and award winning Agent Scripting solutions that today provide a unified desktop tying together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.

jacada logo 2015

Cable operator again extends its material software license, support, and services agreement with Jacada


ATLANTA – Dec 23, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that one of the largest cable operators in Europe has again committed to extend its relationship with Jacada for its customer service enterprise software solutions.

jacada logo 2015

Jacada product suite chosen to deliver a Unified Desktop Customer Support solution for contact center operations


ATLANTA – Dec 21, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its suite of contact center solutions has been chosen by one of the leading BPOs in India to enhance the customer service experience for a major European telecommunications company. The Jacada solution implementation includes Jacada’s Workspace Agent Desktop, Integration & Automation, and award-winning Agent Scripting solutions. The solution suite was chosen to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.

jacada logo 2015Visual IVR solution chosen to reduce call volume, increase mobile adoption, and enhance member experience

Atlanta, GA – Dec 17, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a material transaction for the deployment of its Visual IVR solution has been executed with a Fortune 500 company, one of America’s largest health insurance providers. The Jacada Visual IVR solution will enhance both the customer and contact center experience.

jacada logo 2015Jacada Visual IVR creates a visual user experience that enables accessibility of postal information from anywhere and any time – customer intent and package tracking is solved quickly and effectively

Atlanta, GA – October 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that an international postal company has implemented Jacada Visual IVR to enable customers to communicate customer intent, access parcel tracking, and locate branch information from their smart devices. Results show significant improvement in customer experience while increasing call deflection and reducing the average call time.

jacada and avaya dev connect

Jacada Integration and Automation works with Avaya one-X® Agent to increase consumer satisfaction and lower call handling times



Atlanta, GA – October 27, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces that a globally recognized Fortune 200 retailer has deployed Jacada’s Integration and Automation solution with notably successful results. The retailer sought to automate the process of loading relevant customer account information from its Avaya one-X® Agent into its three order management systems (OMS). Jacada’s solution, available via the Avaya DevConnect Select Product Program, was deployed faster than expected and delivered a better than expected ROI for the retailer.

jacada and avaya dev connectOmnichannel customer experience accomplished through the utilization of Jacada solutions from Avaya DevConnect Select Product Program

Atlanta, GA – October 22, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that a Southeast Asian Government Agency is deploying a suite of Jacada solutions to boost its call center efficiency. The agency will use Jacada solutions, including Jacada’s Workspace Unified Agent Desktop, Agent Scripting, and Integration and Automation technologies – all available via the Avaya DevConnect Select Product Program - to help achieve its goal of providing a more omnichannel customer experience.

jacada and avaya dev connect

Jacada technologies can now be ordered directly from Avaya and its channel partners, enabling easier access to Avaya-compatible technology

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Atlanta, GA – September 16, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Multi-Channel Agent Desktop products are now available through Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance,  through the Avaya DevConnect Select Product Program.


Jacada Visual IVR Now Certified on Cisco Customer Voice Portal 2Certified integration extends existing IVR applications with visual menu options and drag-and-drop designer

Atlanta, GA –Aug 26, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that its Visual IVR solution has been certified on Cisco Customer Voice Portal (CVP) 10.5. Available through the Cisco Marketplace, Jacada Visual IVR is designed to improve the customer experience of traditional Voice IVR systems by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.