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Press Releases

jacada logo 2015Visual IVR solution chosen to reduce call volume, increase mobile adoption, and enhance member experience

Atlanta, GA – Dec 17, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a material transaction for the deployment of its Visual IVR solution has been executed with a Fortune 500 company, one of America’s largest health insurance providers. The Jacada Visual IVR solution will enhance both the customer and contact center experience.

jacada logo 2015Jacada Visual IVR creates a visual user experience that enables accessibility of postal information from anywhere and any time – customer intent and package tracking is solved quickly and effectively

Atlanta, GA – October 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that an international postal company has implemented Jacada Visual IVR to enable customers to communicate customer intent, access parcel tracking, and locate branch information from their smart devices. Results show significant improvement in customer experience while increasing call deflection and reducing the average call time.

jacada and avaya dev connect

Jacada Integration and Automation works with Avaya one-X® Agent to increase consumer satisfaction and lower call handling times



Atlanta, GA – October 27, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces that a globally recognized Fortune 200 retailer has deployed Jacada’s Integration and Automation solution with notably successful results. The retailer sought to automate the process of loading relevant customer account information from its Avaya one-X® Agent into its three order management systems (OMS). Jacada’s solution, available via the Avaya DevConnect Select Product Program, was deployed faster than expected and delivered a better than expected ROI for the retailer.

jacada and avaya dev connectOmnichannel customer experience accomplished through the utilization of Jacada solutions from Avaya DevConnect Select Product Program

Atlanta, GA – October 22, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that a Southeast Asian Government Agency is deploying a suite of Jacada solutions to boost its call center efficiency. The agency will use Jacada solutions, including Jacada’s Workspace Unified Agent Desktop, Agent Scripting, and Integration and Automation technologies – all available via the Avaya DevConnect Select Product Program - to help achieve its goal of providing a more omnichannel customer experience.

jacada and avaya dev connect

Jacada technologies can now be ordered directly from Avaya and its channel partners, enabling easier access to Avaya-compatible technology

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Atlanta, GA – September 16, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Multi-Channel Agent Desktop products are now available through Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance,  through the Avaya DevConnect Select Product Program.


Jacada Visual IVR Now Certified on Cisco Customer Voice Portal 2Certified integration extends existing IVR applications with visual menu options and drag-and-drop designer

Atlanta, GA –Aug 26, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that its Visual IVR solution has been certified on Cisco Customer Voice Portal (CVP) 10.5. Available through the Cisco Marketplace, Jacada Visual IVR is designed to improve the customer experience of traditional Voice IVR systems by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.

jacada call center solutions 2015Additional business units go live with Jacada Visual IVR for customer support and product activation

Atlanta, July 28, 2015 - Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that its Jacada Visual IVR has been launched in additional business units of its Fortune 50 technology customer as a result of a material order that was recently placed. As a multi-national customer, the Visual IVR deployment will now extend beyond its initial US roll-out and include several areas of EMEA including Ireland, South Africa, and the UK. As a pioneer and owner of several patents surrounding Visual IVR technology, this is a true milestone for Jacada in the maturity of the Visual IVR market.

ivr tech jacadaIVRs can accept alphanumeric characters and send pictures to make support easier

Buffalo, NY, and Atlanta, GA - June 30, 2015 - IVR Technology Group, a security-centric interactive voice response application development company based in Buffalo, NY and Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced its partnership to offer Visual IVR to IVR Technology Group customers

This partnership enables IVR Tech to offer its customers Visual Interactive Voice Response, the very latest in self-service technology. Jacada-designed Visual IVR facilitates the customer service experience by allowing it to begin from any mobile or web device.


collab-jacada-logo

Jacada solutions now available through European Multimedia Contact Center provider Collab



Atlanta, June 25, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European Multimedia Contact Center provider fully based on IP architecture. 

Collab is part of a larger IT Corporation, Novabase, with currently over 2200 employees in more than 40 countries. Founded in 2003 by a team with a solid experience in the contact center industry, Collab has gained customers and partners all over the world with references in key areas of Telecommunications, Banking, Healthcare and Government.


inin jacada global alliance logo 2Jacada Joins Interactive Intelligence Global Alliance Program

ATLANTA, June 8, 2015 – Jacada Inc., a leading global provider of customer service technology designed to simplify interactions between businesses and their customers, has joined the Interactive Intelligence Global Alliance Program. 

As a Global Alliance Partner, the Jacada Visual IVR product is now available on the Interactive Intelligence MarketPlace. Jacada Visual IVR extends the existing Interactive Intelligence Customer Interaction Center (CIC) IVR application to smart devices.

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