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The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

Jacada logo 2014 CSSimplified 270x92webATLANTA– Oct. 14, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has released a white paper from the 451 Research Mobility Team (powered by Yankee Group) revealing that  the need to support more sophisticated customer interactions is only increasing the complexity of delivering superior customer experiences. The study, which looked at customers’ top preferences for interaction, clearly determined that new channels such as self-service apps, visual IVR, mobile chat, and mobile web sites have gained popularity during the past four years.

Jacada Visual IVR for Avaya enhances the traditional Voice IVR experience by bringing the touch interface smart phone users have come to expect

Jacada logo 2014 CSSimplified 270x92webAvaya PowerOfWe LogoATLANTA– Sep. 15, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts.

Jacada Visual IVR for Cisco enhances the traditional Voice IVR experience by bringing the touch interface smartphone users have come to expect

Jacada logo 2014 CSSimplified 270x92webciscoprATLANTA– Sep. 23, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.

Jacada’s Visual IVR Honored by Multiple Bodies for Exceptional Speech & Related Technology

Jacada logo 2014 CSSimplified 270x92webATLANTA – Sep. 29, 2014 — Jacada announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2014 Speech Technology Excellence Award.

This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech and related technology solutions that improve the bottom line for their customers.

Material deal established to develop additional functionality of Jacada's sales desktop capability within the organization

Jacada LogoATLANTA – Aug 26, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience.

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Jacada Logo
Vocantas Stands above the Competition for Smart Grid Exceptional Innovation


OTTAWA, ONTARIO June 16, 2014 — Vocantas, developer of Interactive Voice Response Solutions, is pleased to announce today that Visual IVR for Utilities has won a 2014 Smart Grid Product of the Year Award from SmartGrid.TMCnet.com, a TMC and Crossfire Media sponsored technology media website.

Utilities OnCall Visual IVR , powered by Jacada, is a menu-driven interface for utility companies that extends the traditional IVR to the smartphone. Now utility end-users have clickable and touchable menu options for account access, bill payments, meter reads and more all from your company’s mobile website or the user’s smartphone. By expanding its service from an aural interface to an aural and visual interface, Vocantas has made its IVR solution more inclusive and convenient, and therefore a better experience for customers. “Visual IVR puts the power of the smartphone graphic screen into the Utility customer’s hand” said Keri Fraser, Vice President Marketing and Business Development, Vocantas. “Utility customers can pay their bills or update their meter using just their smartphone,” continued Keri.

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Material deal extends Jacada customer service presence within the organization to improve sales order entry systems

Jacada LogoATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.

 Jacada will deliver a Unified Desktop Customer Support solution for contact center operations

Jacada LogoATLANTA – March 25, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defense technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company’s CICS mainframe and multiple desktop applications (web and thick client) to provide a complete customer service solution.

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Jacada Logo
Colleges and Universities can now proactively reach out to students on their cellphones to connect them with services for success using Jacada and Vocantas Visual IVR solution


ATLANTA, Georgia/ OTTAWA, Ontario – February 6, 2014 — Jacada, Inc., and Vocantas announce that Visual IVR capabilities are now available with Vocantas’ Scaller solution. Colleges and Universities that are committed to student success and want to improve student retention results can take advantage of the proven successful Scaller student outreach solution now available as a graphic menu on a mobile device. Vocantas' existing Scaller customers can immediately take advantage of this powerful visual self-serve experience that is quick to deploy, and is easy to use.  The Scaller IVR is now available for any smartphone platform and website, with the addition of Jacada’s cutting-edge technologies into the Vocantas platform.

Jacada Agent Scripting technology to enhance Priceline.com customer experience

PriceLine Jacada CompImage
ATLANTA - October 30, 2013 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it will be working with with priceline.com,a leader in global online travel reservations, to provide call center scripting technologies for priceline.com’s­­ customers.



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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