Questions? Feedback? powered by Olark live chat software

Press Releases

jacada logo 2015Trademark in the Concept Demonstrates Jacada’s Dedication to Improving the Customer Experience

Atlanta, July 27, 2016
– Jacada, LTD. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that the phrase “Change the Channel, Keep the Customer” is more than a catch phrase – it is a trademarked commitment to providing companies digital transformation tools in an omnichannel customer environment.

jacada logo 2015Fortune 50 technology customer broadens its use of patented Jacada solution to increase consumer experience and loyalty

Atlanta, June 28, 2016 – Jacada, LTD. 
(OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of its Fortune 50 technology customers has again made an additional material order to extend its utilization of Jacada Visual IVR customer interaction technology. Following a recent expansion into more markets, use cases, and business lines, the new contract extends the company’s implementation of Jacada’s patented Visual IVR solution.

jacada logo 2015

Jacada customer service technology chosen for high profile project to support over 5,000 agents



Atlanta, May 26, 2016 – Jacada, LTD. 
(OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that Capita, a leading United Kingdom business process outsourcing and professional services company has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK  telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents.

jacada logo 2015County welfare services provide better customer experience through Jacada Visual IVR

Atlanta, GA – Jan 4, 2016 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a county consortium in one of the United States’ largest states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county.

jacada logo 2015

Jacada Visual IVR was selected for its non-app hybrid capability to blend self-service with human response from the user’s smartphone



Atlanta, GA – December 30, 2015
 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a leading credit card company has implemented Jacada Visual IVR to improve customer experience and improve customer self-service success. With Jacada Visual IVR, on demand information is presented with maximum simplicity in an easy to use visual interface, with all the options found in a company’s traditional Interactive Voice Response (IVR) system. Since implementation within the credit card company, results have already shown a major improvement in customer experience and self-service success rates.

jacada logo 2015Jacada Unified Desktop, Robotic Automation, and Agent Scripting solutions grow within company contact center operation

ATLANTA – Dec 28, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that a leading communications services provider in South Africa will be expanding its use of Jacada’s agent desktop customer support solutions within its contact center operations. The expansion will result in over 2,000 seats of Jacada’s Workspace Agent Desktop, Integration & Automation, and award winning Agent Scripting solutions that today provide a unified desktop tying together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.

jacada logo 2015

Cable operator again extends its material software license, support, and services agreement with Jacada


ATLANTA – Dec 23, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that one of the largest cable operators in Europe has again committed to extend its relationship with Jacada for its customer service enterprise software solutions.

jacada logo 2015

Jacada product suite chosen to deliver a Unified Desktop Customer Support solution for contact center operations


ATLANTA – Dec 21, 2015 – Jacada, Inc.
, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that its suite of contact center solutions has been chosen by one of the leading BPOs in India to enhance the customer service experience for a major European telecommunications company. The Jacada solution implementation includes Jacada’s Workspace Agent Desktop, Integration & Automation, and award-winning Agent Scripting solutions. The solution suite was chosen to provide a unified desktop that ties together the company’s multiple desktop applications while providing agent guidance to complete the customer service technology suite.

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.