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Press Releases

jacada logo 2015Atlanta, October 05, 2016 - Jacada Ltd. (OTCQB: JCDAF) - announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.

jacada logo 2015Adoption Results From Leading Telecom, Retail, Insurance, Banking, and Logistics Companies

Atlanta, September 6, 2016 - Jacada Ltd. (OTCQB: JCDAF) - a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that early adopters within multiple verticals are reporting success with implementation of Jacada's Visual IVR solution. For competitive advantage reasons, most of Jacada's Visual IVR Customers choose to remain anonymous, however Jacada confirms that several of the most well-known and used global brands have implemented Jacada Visual IVR. These brands include companies in sectors such as Telecom, Banking, Logistics, Government, Retail, and Insurance.

jacada logo 2015Jacada Advances to Preferred Solution Partner within the Cisco Solution Partner Program

Atlanta, Aug 30, 2016 - Jacada Ltd. (OTCQB: JCDAF)
, announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

jacada logo 2015Trademark in the Concept Demonstrates Jacada’s Dedication to Improving the Customer Experience

Atlanta, July 27, 2016
– Jacada, LTD. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that the phrase “Change the Channel, Keep the Customer” is more than a catch phrase – it is a trademarked commitment to providing companies digital transformation tools in an omnichannel customer environment.

jacada logo 2015Fortune 50 technology customer broadens its use of patented Jacada solution to increase consumer experience and loyalty

Atlanta, June 28, 2016 – Jacada, LTD. 
(OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of its Fortune 50 technology customers has again made an additional material order to extend its utilization of Jacada Visual IVR customer interaction technology. Following a recent expansion into more markets, use cases, and business lines, the new contract extends the company’s implementation of Jacada’s patented Visual IVR solution.

jacada logo 2015

Jacada customer service technology chosen for high profile project to support over 5,000 agents



Atlanta, May 26, 2016 – Jacada, LTD. 
(OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that Capita, a leading United Kingdom business process outsourcing and professional services company has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK  telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents.

jacada logo 2015County welfare services provide better customer experience through Jacada Visual IVR

Atlanta, GA – Jan 4, 2016 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a county consortium in one of the United States’ largest states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county.

jacada logo 2015

Jacada Visual IVR was selected for its non-app hybrid capability to blend self-service with human response from the user’s smartphone



Atlanta, GA – December 30, 2015
 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a leading credit card company has implemented Jacada Visual IVR to improve customer experience and improve customer self-service success. With Jacada Visual IVR, on demand information is presented with maximum simplicity in an easy to use visual interface, with all the options found in a company’s traditional Interactive Voice Response (IVR) system. Since implementation within the credit card company, results have already shown a major improvement in customer experience and self-service success rates.

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