Visual IVR by Jacada Honored for Exceptional Speech Technology
Atlanta, August 16, 2016 – Jacada, LTD. (OTCQB: JCDAF), — announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2016 Speech Technology Excellence Award.
Atlanta, May 26, 2016 – Jacada, LTD. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that Capita, a leading United Kingdom business process outsourcing and professional services company has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents.
Atlanta, GA – December 30, 2015 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a leading credit card company has implemented Jacada Visual IVR to improve customer experience and improve customer self-service success. With Jacada Visual IVR, on demand information is presented with maximum simplicity in an easy to use visual interface, with all the options found in a company’s traditional Interactive Voice Response (IVR) system. Since implementation within the credit card company, results have already shown a major improvement in customer experience and self-service success rates.