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Press Releases

jacadas customer service rpa solutions showcased at global industry and virtual events

Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions

ATLANTA, MARCH 8, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announces today a summary of all of upcoming industry and virtual events. Professionals from around the world will have an opportunity to hear from industry experts at these events and learn how the recently announced Jacada Interact 11 can drive end-to-end automation in customer service.

Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA Intelligent Self Service and Agent Engagement in One Hub

Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment

ATLANTA, JANUARY 30, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions today announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to rapidly provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences. Jacada Interact is the no-code customer service automation hub that enables business users to rapidly design and manage both agent assisted-service and customer self-service interactions. This new release has a crisp new user interface, yet Interact 11 was seamlessly designed to retain familiarity for existing cloud and on-premise deployments. Highlights of the release include:

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A Year of Growth, Increased Go-To-Market and Recognition

 ATLANTA, JANUARY 17, 2019 (GLOBE NEWSWIRE) -- Jacada, Ltd (OTCQB: JCDAF), provider of Autonomous CX and Robotic Process Automation (RPA) solutions designed to automate customerservice operations, and improve the customer experience, today announced unaudited financial highlights for 2018 that include strong bookings and revenue, strong market demand for Customer Service Automation solutions, and a strengthening model of cloud-based Digital Self-Service and Intelligent Assistance. Highlights include:

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Ovum highlights Jacada’s customer service RPA strategy and focus

ATLANTA, JANUARY 14, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience, today announced that Ovum, an independent analyst firm, has identified Jacada among the top 10 most notable RPA vendors in a recent Ovum Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018–19.

ATLANTA, July 24, 2018 (GLOBE NEWSWIRE) -- Jacada, Inc. (OTCQB:JCDAF), provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that it has signed a deal to provide autonomous customer service software solutions for Puget Sound Energy (PSE), Washington state’s oldest local energy company, providing electric and natural gas service to homes and businesses primarily in the Puget Sound area.

The new enterprise customer will utilize Jacada’s Automation Platform with mobile and website Intelligent Assistant to enhance customer experience and drive more self-service

ATLANTA – June 27, 2018 – Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that via one of its technology partners, it has signed a material deal to provide intelligent assistant solutions for an industry-leading US mortgage provider. The mortgage provider is one of the largest subservicers of residential mortgages in the United States. Supporting the company’s dedication to providing an exceptional customer experience, Jacada and its technology partner will be working with the mortgage provider to design and deploy the following set of customer self-service solutions utilizing Jacada’s Automation Platform:

Atlanta, April 12, 2018 Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, announced today that it has signed a material deal with a leading global insurance and financial services provider to implement Jacada’s Visual IVR solution for its Canadian operation in multiple lines of business. As a part of Jacada’s Autonomous CX suite, Jacada Visual IVR is a visual customer assistant and digital support solution that guides inbound customer calls into a mobile web-based support experience to enhance self service capabilities, reduce call volume and improve customer experience.

Thousands of contact center agents will benefit from Jacada’s ability to automate and improve agent processes while enhancing customer experience

ATLANTA – Apr 5, 2018 – Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that it has signed a material deal to provide enterprise customer service software solutions for one of the largest mobile telecommunications operators in America.

Jacada Autonomous CX suite enables enterprises to automate business flows once and use in multiple channels to standardize and optimize customer service flows

ATLANTA – Mar 29, 2018 – Jacada, Inc., a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, today announced that it has released Version 10.0 of Jacada Interact, the customer interaction design and robotic process automation (RPA) platform supporting the Jacada Autonomous CX (Customer Experience) suite. With Interact V.10, enterprises can now effortlessly design and automate assisted-service or self-service processes across the customer journey, and ensure business agility, high resolution rates, efficiency, and standardization across all customer service channels.

Nation’s leading CUSO selects Jacada’s customer service solutions to support 900 Owner credit unions

Atlanta, Ga. and St. Petersburg, Fla. (March 15, 2018) – Jacada Ltd. (OTCQB: JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers and improve the customer experience, announced today it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country.