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Press Releases

Awards and recognitions received by Jacada for driving superior CX performance


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ATLANTA – July 17, 2017 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. In addition to the Omni Channel Provider of the Year award, Jacada Visual IVR was presented an additional honorable mention for CX Innovation of the Year; an award given to Jacada and its health insurance client.

2017 ICMI Global Contact Center Award Presented for Jacada Contact Hub


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ATLANTA – June 6, 2017 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been chosen the winner in the Best New Technology Solution category of the 2017 ICMI Global Contact Center Awards. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada was presented the award at the ICMI Contact Center Expo & Conference, May 22-25 2017, Orlando, FL.

UK National Innovation Awards recognizes Jacada Contact Hub solution for innovation and lateral thinking


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ATLANTA, GA--(Marketwired - May 31, 2017) - Jacada, Ltd. (OTCQB: JCDAF), a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been selected as the winner in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is chosen as winner in the area of digital customer service solutions.

The 2017 UK National Innovation Awards are to be announced on Tuesday, May 23rd


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ATLANTA – May 16, 2017 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been selected as one of four finalists in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is expected to pick up another award in the area of digital customer service solutions.

University of Derby chooses Jacada to enhance user training and data accuracy within Zendesk


jacada logo 2015 Atlanta, Oct 27, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that the top university in the UK's East Midlands, Derby University, has selected Jacada Ticket Guidance as a Zendesk-integrated solution to assist the organization’s Admissions and Marketing departments during student recruitment.

Visual IVR is highlighted to spotlight Jacada as a vendor that is changing the industry


Ventana Research Technology Innovation Awards Winner 2016 white Atlanta, Oct 18, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, proudly announced today that it has received a 2016 Technology Innovation Award from Ventana Research for its Visual IVR technology. These Awards, presented annually, identify the technologies that have had or have the potential to have the most striking positive impact and honor their providers. The Technology Innovation Awards are the most prestigious annual industry technology awards backed by a proven industry analyst firm with market research and expertise across business and IT. The awards thus recognize pioneering vendors that contribute advancements in technology that drive change and increased value for organizations worldwide.

New consumer-facing digital experience planned to go live in time for holiday season


jacada logo 2015 Atlanta, Oct 11, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center.

jacada logo 2015Atlanta, October 05, 2016 - Jacada Ltd. (OTCQB: JCDAF) - announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.

jacada logo 2015Adoption Results From Leading Telecom, Retail, Insurance, Banking, and Logistics Companies

Atlanta, September 6, 2016 - Jacada Ltd. (OTCQB: JCDAF) - a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that early adopters within multiple verticals are reporting success with implementation of Jacada's Visual IVR solution. For competitive advantage reasons, most of Jacada's Visual IVR Customers choose to remain anonymous, however Jacada confirms that several of the most well-known and used global brands have implemented Jacada Visual IVR. These brands include companies in sectors such as Telecom, Banking, Logistics, Government, Retail, and Insurance.

jacada logo 2015Jacada Advances to Preferred Solution Partner within the Cisco Solution Partner Program

Atlanta, Aug 30, 2016 - Jacada Ltd. (OTCQB: JCDAF), announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

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