Jacada Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
Jacada WorkSpace Acknowledged for Continued Performance and Innovation
ATLANTA – February 17, 2010 – Jacada, Inc., a leading
provider of customer experience management and process optimization solutions for customer service
operations, announced today that Jacada WorkSpace has received a 2009 Product of the Year Award from
Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading
publication covering CRM, call centers and teleservices since 1982.
Jacada WorkSpace is a unified service desktop for the contact center that provides a single
point of access to the mission-critical applications and tools required by customer service staff
for effective customer interactions. The solution suite enables an integrated, automated and intelligent
view of customer data and customer service processes, and leads to shorter service calls, enhanced
customer interactions, more efficient training cycles and improved leveraging of up-sell opportunities.
"Jacada is pleased to be honored once again with the Product of the Year award from Customer
Interaction Solutions," said Tom Clear, CEO of Jacada. "We have continued to develop Jacada
WorkSpace as a solution that helps to align customer service tasks with the intent of the customer,
to streamline the interaction, and deliver a more efficient and effective customer experience."
"I am pleased to honor Jacada for its hard work and success. Jacada WorkSpace has demonstrated
excellence in contact center technologies as well as providing ROI for companies that use them,"
said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring
innovative companies for their contributions in advancing technologies and application refinements,"
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of
Customer Interaction Solutions magazine,
For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or
any of the TMC media properties, please visit
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact
center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature
and prosper, and has served as the leading publication in helping these industries that have had such
a positive impact on the world economy to continue to thrive. Through a combination of outstanding
and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of
the innovative leaders in management and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication that holds the quality bar high for
the industry. Please visit
www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients
build communities in print, in person and online. TMC publishes Customer Interaction Solutions,
INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the
leading source of news and articles for the communications and technology industries. TMCnet is
read by two million unique visitors each month on average worldwide, according to Webtrends.
TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's
top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO
(ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk
World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent
Communication Partners). For more information about TMC, visit
This news release may contain forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. The words "may," "could,"
"would," "will," "believe," "anticipate," "estimate,"
"expect," "intend," "plan," and similar expressions or variations
thereof are intended to identify forward-looking statements. Investors are cautioned that any
such forward-looking statements are not guarantees of the future performance and involve risks
and uncertainties, many of which are beyond the Company's ability to control. Actual results may
differ materially from those projected in the forward-looking statements as a result of various
factors including the performance and continued acceptance of our products, general economic
conditions and other Risk Factors specifically identified in our reports filed with the Securities
and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking
statement for events or circumstances after the date on which such statement is made. Jacada is a
trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.
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