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Eight month Implementation Now Live on 200 Customer Care Rep Desktops

ATLANTA, GA – June 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, and Permanent General Companies (PGC), an American insurance provider, recently announced the implementation of the Unified Service Desktop, a solution based on the Jacada WorkSpace unified desktop platform.

American Israeli Chamber of Commerce Southeast Region Recognizes Jacada

ATLANTA – June 9, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, has been recently recognized as a finalist in the American-IsraeliChamber of Commerce, Southeast Region's (AICC) Eagle Star Awards. The AICC celebrates the people and companies who have made the most significant impact on business between the Southeast and Israel.

Live roundtable features social media thought-leaders Brent Leary and Esteban Kolsky

ATLANTA – May 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, May 19, 2010 with Social Media experts, Brent Leary and Esteban Kolsky. The session will explore the complexities of social media and its growing intersection with customer experience management.

Evaluation Based on Completeness of Vision and Ability to Execute

ATLANTA – April 16, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has been positioned by Gartner in the Magic Quadrant for CRM Customer Service Contact Centers.1

ATLANTA – April 7, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has entered into a material agreement with a new customer, a large U.S.-based provider of digital television services.

Jacada Advisor Recognized for Customer-Focused Functionality

ATLANTA, GA – March 9, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada® Advisor, has been acknowledged with a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC©) Customer Interaction Solutions magazine.

Featured Speaker is noted call center expert Penny Reynolds of The Call Center School

ATLANTA – March 4, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Tuesday, March 16, 2010 with Penny Reynolds from The Call Center School. The session will explore the complexities of measuring First Call Resolution in the contact center and offer some pragmatic solutions for how to do it effectively.

Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer's IT resources

ATLANTA, GA – March 2, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced a new business support offering, Jacada Solution Support, which provides end-to-end support for the company's contact center solutions.

New product eases training costs, reduces errors and drives next best action for contact centers

ATLANTA, GA – February 25, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® Advisor, a new product offering for results-driven customer service organizations seeking to improve the usability and user efficiency of key applications.

Solution allows contact centers to effectively measure and monitor customer experience in real time, via unified desktop interface.

ATLANTA, GA – February 23, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a new product, Jacada® Insight, which enables companies to understand and improve customer experience across all contact channels.



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
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