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ATLANTA, GA – Sept 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announces verification of Cisco Compatibility for Jacada WorkSpace. Jacada is a member of the Cisco Developer Network and Jacada WorkSpace 5.2 has tested compatible with Cisco Unified Contact Center Enterprise (UCCE) 7.5. Jacada is now eligible to utilize the "Cisco Compatible" logo which signifies that Jacada’s product has undergone interoperability testing by Jacada and Cisco, based on testing criteria set by Cisco.

Webinar to Feature Bruce Temkin of the Temkin Group

ATLANTA, GA – Sept 10, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Bruce Temkin, managing partner of the Temkin Group, for a complimentary webinar Wednesday, September 15, 2010 at 11am ET.

"Access the Experts" gives participants unique access to customer service thought leaders

ATLANTA, GA – August, 10, 2010 – Jacada, Inc. a leading provider of customer experience management and process optimization solutions for customer service operations proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program beginning August 10, 2010, exclusively on Jacada.com.

Eight month Implementation Now Live on 200 Customer Care Rep Desktops

ATLANTA, GA – June 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, and Permanent General Companies (PGC), an American insurance provider, recently announced the implementation of the Unified Service Desktop, a solution based on the Jacada WorkSpace unified desktop platform.

American Israeli Chamber of Commerce Southeast Region Recognizes Jacada

ATLANTA – June 9, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, has been recently recognized as a finalist in the American-IsraeliChamber of Commerce, Southeast Region's (AICC) Eagle Star Awards. The AICC celebrates the people and companies who have made the most significant impact on business between the Southeast and Israel.

Live roundtable features social media thought-leaders Brent Leary and Esteban Kolsky

ATLANTA – May 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, May 19, 2010 with Social Media experts, Brent Leary and Esteban Kolsky. The session will explore the complexities of social media and its growing intersection with customer experience management.

Jacada Advisor Recognized for Customer-Focused Functionality

ATLANTA, GA – March 9, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada® Advisor, has been acknowledged with a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC©) Customer Interaction Solutions magazine.