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Press Releases

“Mobile as the New Engagement Channel”

White Paper - Mobile as the New Engagement ChannelAtlanta - Aug. 21, 2012 - Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has announced the release of a new white paper entitled Mobile as the New Engagement Channel.  The comprehensive document covers smartphone growth, customer service application development, and their impact on mobile customer service trends.

Partnership enables India-based telecom, insurance, back-office, ITES, banking, travel, and transportation companies to benefit from customized customer interaction solutions

Mumbai, July 2, 2012 — Jacada Ltd., a leading provider of customer service experience and interaction optimization solutions, and AGC Networks, the world’s leading Solutions Integrator in Unified Communications, Network Integration, Data Center & Virtualization, and Enterprise Applications, has entered into a partnership that will provide Indian companies with tailored customer service solutions. The partnership enables contact center agents to connect to customer data in a simplified and consistent way regardless of the channel — creating more effective customer interactions while reducing operational costs.

Company Honored with Call Center Excellence and Global Telecoms Business Innovation Awards for its Customer Service Technology Solutions

ATLANTA– June 26, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers received two industry awards within a week of each other this month. The company first received an honorable mention in the category of Best Technology Solution Provider from the Call Center Excellence Awards, followed by a Global Telecoms Business Innovation Award for Consumer Service Innovation for its work with Telefonica O2 UK (O2).

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.

ATLANTA – May 3, 2012 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that it has been chosen to extend its agreement with a leading US provider of health insurance products and services with Solution Support and Services over the next three years.  Revenue from these material agreements will be recognized over current and future quarters and exceeds $1 million.

 

 

 

Jacada’s UI for CRM was named amongst the top 20 products in the CRM category, recognized for its innovative User Interface, simplifying CRM usability and customer interactions.

bestof CRM 2012 110pxMunich – Apr. 17, 2012 - Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.

The strategic partnership will enable Spanish customers to benefit from Jacada’s award-winning customer service solutions

ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.

Expansion to address increased demand for enhanced award-winning customer service solutions

ATLANTA – Apr. 16, 2012 - Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience, today announced its expanding global presence in key European countries including, Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics. With an extended presence in Europe, Jacada can better serve new and existing customers that are looking for cost-effective award-winning solutions for their contact centers.

Customer Satisfaction and Agent Productivity Top Call Center Challenges

Technology Designed for Call Centers Key to Driving Performance and Profitability

exec GiddyHollander
ATLANTA — Feb. 14, 2012 — The barometer of dissatisfaction for consumers when calling into a contact center has been rising steadily over the last few years despite all of the tools, checks and balances implemented by organizations. Jacada CEO Gideon “Giddy” Hollander weighs in on the radio show, Business Technology News Hour, to discuss why he believes CRM is impeding call center agents from interacting with their customers more fully due to overly automated processes and complex CRM systems.