Questions? Feedback? powered by Olark live chat software

Live roundtable features social media thought-leaders Brent Leary and Esteban Kolsky

ATLANTA – May 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, May 19, 2010 with Social Media experts, Brent Leary and Esteban Kolsky. The session will explore the complexities of social media and its growing intersection with customer experience management.

Evaluation Based on Completeness of Vision and Ability to Execute

ATLANTA – April 16, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has been positioned by Gartner in the Magic Quadrant for CRM Customer Service Contact Centers.1

ATLANTA – April 7, 2010 – Jacada, Inc., a leading provider of customer experience and process optimization solutions, today announced that it has entered into a material agreement with a new customer, a large U.S.-based provider of digital television services.

Jacada Advisor Recognized for Customer-Focused Functionality

ATLANTA, GA – March 9, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announced today that Jacada® Advisor, has been acknowledged with a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC©) Customer Interaction Solutions magazine.

Featured Speaker is noted call center expert Penny Reynolds of The Call Center School

ATLANTA – March 4, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Tuesday, March 16, 2010 with Penny Reynolds from The Call Center School. The session will explore the complexities of measuring First Call Resolution in the contact center and offer some pragmatic solutions for how to do it effectively.

Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer's IT resources

ATLANTA, GA – March 2, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced a new business support offering, Jacada Solution Support, which provides end-to-end support for the company's contact center solutions.

New product eases training costs, reduces errors and drives next best action for contact centers

ATLANTA, GA – February 25, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® Advisor, a new product offering for results-driven customer service organizations seeking to improve the usability and user efficiency of key applications.

Solution allows contact centers to effectively measure and monitor customer experience in real time, via unified desktop interface.

ATLANTA, GA – February 23, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a new product, Jacada® Insight, which enables companies to understand and improve customer experience across all contact channels.

Jacada Announces New Release of Jacada® WinFuse

Jacada WinFuse 5.5 adds extended integration capabilities to service-enablement/desktop automation solution.

Jacada Announces Major Upgrade to Jacada® WorkSpace Unified Desktop Suite

Release of Jacada WorkSpace 5.2 emphasizes customer experience enhancement capabilities and more efficient interface for customer interactions.

ATLANTA – February 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of a major new release of its flagship solution, Jacada® WorkSpace 5.2, to enhance customer interactions at the point of contact with the customer call center.

The Jacada WorkSpace 5.2 unified desktop solution integrates vital applications and channels of communications with the customer into a single, optimized hub. The new release extends the product's automation capabilities and includes additional interface upgrades designed to streamline the effectiveness of interactions between customer service agents and customers. In addition, Jacada WorkSpace 5.2 includes interaction management and basic reporting components.

Since the inception of the product in 2005, the Jacada WorkSpace unified desktop product suite has been widely accepted as the customer service industry's leading strategic desktop solution. Jacada WorkSpace has been implemented in various markets for well-known, leading companies such as Cox Communications, Telefonica O2 UK, Nationwide Insurance, Station Casinos and Lillian Vernon, where the solution has been utilized to simplify and automate business processes to improve the customer experience while keeping operational expenses in check.

"Jacada WorkSpace 5.2 represents a significant advancement for Jacada and our customer experience optimization solutions," said Tom Clear, CEO of Jacada. "Our unified desktop suite now provides all of the components necessary to fully optimize and re-engineer the customer experience. We listened to our customers, heard their technology needs, and updated the customer service interface accordingly."

In addition, Jacada WorkSpace 5.2 introduces capabilities designed to further enhance customer interactions by simplifying the interface and data access for customer service agents. These features include:

  • Desktop transfer enhancements to copy and convey important data when a call is transferred to another agent
  • Expanded customer search tools to enable "Free Text" searching, complete-as-you-go capabilities and links to intelligent views
  • Inherent document/knowledgebase search capabilities to allow for flat-file indexing and data dispositioning across multiple knowledgebases
  • Auto-populated customer information portlet to permit vital statistics at a glance
  • Built-in multi-tab and drill-down navigation structure to simplify complex, multi-application environments
  • Collapsible/expandable intelligent view capabilities
  • Pre-built industry views and updatable data models for select vertical markets
  • Interaction timeline to display key events and customer interactions, visually and chronologically
  • Help-on-Hand feature to provide real-time, on demand guidance and interaction
  • Enhanced agent alerts

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada Media: Ann Conrad 770-776-2382 aconrad@jacada.com

Investor Relations Contact: Peter Seltzberg Hayden IR 646-415-8972 peter@haydenir.com



ABOUT JACADA
Jacada enables organizations to deliver effortless customer self- service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Read More...
www.jacada.com    Copyright ©2016 Jacada Inc.    Privacy Policy/Legal   |   Visual-IVR.com  |   Blog   |   Support   |   Site Map   |    Log In/Out