Cable operator again extends its material software license, support, and services agreement with Jacada
ATLANTA – Dec 23, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that one of the largest cable operators in Europe has again committed to extend its relationship with Jacada for its customer service enterprise software solutions.
The cable provider serves millions of households, internet customers, digital television, and telephony subscribers. With this material extended services agreement,Jacada will continue to optimize the effectiveness of contact center interactions and provide automation to customer service processes; two important functions in the telecommunications industry.
“The long standing relationship with this telecom is evidence of Jacada’s commitment to stable yet innovative growth,” says Guy Yair, Jacada Co-Chief Executive Officer. “Years of both agent experience and customer experience enhancement through Jacada solutions has enabled this major telecom to provide an efficient, consistent, and effective customer service experience through every channel of communication with their customers.”
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Senior Digital Marketing Manager