The renowned contest featured over 3200 nominated  products, with more than 100 products nominated in the CRM Category, placing  Jacada UI for CRM amongst the top 20 products in the CRM category.

Jacada UI for CRM is the industry's first product designed exclusively to improve how call center agents interact with their organization's existing CRM system. The innovative user interface (UI) for CRM systems, provides all customer information in a single view, helping deliver information when needed, and in the context of the customer interaction taking place. The result is an improved agent experience and increased customer satisfaction.

With more than 20 years of experience, Jacada is a trusted customer service advisor to organizations, providing end-to-end customer service solutions across multiple channels, regional professional services, and a solution-support infrastructure to leading EMEA organizations such as O2 Telefonica UK and Germany’s Kabel Deutschland.

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer service interactions.  Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.

Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at

Gali Kovacs
Marketing Director
Jacada Deutschland GmbH
[email protected]