The solution will enable a major utility client of the technology outsourcer to provide better customer service and ensure that the end consumer receives consistent, high quality service while saving money and driving operational efficiencies.
"We are happy to begin this relationship with a state-of-the-art company such as this to continue providing our solutions,” states Guy Yair, Jacada Co-Chief Executive Officer. “We are proud to demonstrate that our technology meets the standards of such Fortune 100 companies.”
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Marketing Programs Manager