Visual IVR by Jacada Honored for Exceptional Speech Technology
Atlanta, August 16, 2016 – Jacada, LTD. (OTCQB: JCDAF), — announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2016 Speech Technology Excellence Award.
The 12th-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
Jacada Visual IVR is a “no-app needed” mobile solution that extends the standard voice IVR visually onto digital channels, enabling a personalized omnichannel customer experience. It can enable a seamless blend of self-service with agent-assisted service across all digital channels including interactions via the web or with existing mobile apps. Jacada Visual IVR has been proven to reduce customer effort, improve self-service, and shorten call times. When and if a customer chooses to speak to an agent, Jacada Visual IVR enables Real Time Collaboration so that the agent can walk a customer through shared documents and images in real time through a dual digital and voice collaboration. Jacada Visual IVR is designed to easily integrate with existing CRMs and agent desktops allowing agents to see the path taken by the customer and the data entered in the Visual IVR session, resulting in a warm and seamless transition to the contact center, with no repeating of information, and an increase in customer satisfaction.
“As a pioneer of Visual IVR technology it is an honor to be recognized for our innovation within the parallel realm of speech technology solutions,” said Chris du Toit, Chief Marketing Officer of Jacada. “Our goal in developing Visual IVR was to allow our customers to drive efficiency and personalization through a higher value digital connection with their customer. Jacada Visual IVR has successfully accomplished this for our customers.”
Jacada has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Jacada Visual IVR has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published on TMCnet and in an upcoming issue of Customer Magazine.
For more information, please visit www.Jacada.com.
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
Please visit http://www.customer.tmcnet.com.
A. Lee Judge
Senior Digital Marketing Manager