Buffalo, NY, and Atlanta, GA - June 30, 2015 - IVR Technology Group, a security-centric interactive voice response application development company based in Buffalo, NY and Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced its partnership to offer Visual IVR to IVR Technology Group customers.
This partnership enables IVR Tech to offer its customers Visual Interactive Voice Response, the very latest in self-service technology. Jacada-designed Visual IVR facilitates the customer service experience by allowing it to begin from any mobile or web device.
After initiating a conversation, customers are able to enter their personal information -- e-mail address, user name, free form text -- that traditional IVRs are unable to collect. Callers can enter alphanumeric characters and send pictures to make support easier, faster and more effective. All information entered into the Visual IVR is transferred to the live agent for more streamlined service.
IVR Tech believes that Visual IVR will help businesses deliver a more personalized, memorable and worthwhile customer experience.
“One of IVR Tech’s core values is to deliver ‘wow’ service,” said Mike Byrne, IVR Tech’s CEO. “Visual IVR takes self-service communication from every day to exceptional. By adding Visual IVR to our dynamic product offering, we’ll help our customers intelligently communicate with their customers without compromising efficiency or monopolizing an agent’s time on one case.”
“Innovative partners like IVR Tech realize that our Visual IVR product can be a great asset to enhance existing interactive voice response systems,” says Guy Yair, Co-CEO, Jacada. “We appreciate and look forward to working with IVR Tech to enhance the value of their customer service technologies and IVR offerings.”
To learn more about IVR Tech’s Visual IVR powered by Jacada, visit http://www.ivrtechgroup.com/visual-ivr.
About IVR Technology Group
Founded in 2003, IVR Tech builds highly secure voice and text applications that are delivered within a single user experience. IVR Tech has built over 2,500 solutions that have helped its clients improve their internal and external business communications.
IVR Tech hosts each of its applications in a platinum-grade security environment, offers a flexible range of services – from self-service to white glove account handling – and a deep subject matter expertise in a range of major industries. The company has placed a heavy emphasis on serving compliance-driven industries. As such, providing unparalleled data security is a cornerstone of IVR Tech’s business model.
Follow IVR Tech on Facebook (facebook.com/IVRTechnologyGroup), Twitter (@IVRTechGroup) and LinkedIn (linkedin.com/company/ivr-technology-group).
Media Contact - IVR Technology Group:
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.jacada.com.
Jacada is the owner of the marks JACADA, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Follow Jacada on Twitter (@Jacada_inc) and LinkedIn (www.Linkedin.com/company/jacada )
A. Lee Judge
Senior Digital Marketing Manager