The partnership will enable E-voluciona to meet the growing demand for customer service automation as a way of eliminating process complexity, optimizing agent and customer experience, and reducing cost to serve

Atlanta - JAN 30, 2020 - Jacada Inc., a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. This new agreement includes Jacada’s Customer Service Automation Software portfolio and will provide E-voluciona’s customers with the ability to execute on their digital transformation roadmap using Jacada’s innovative automation technology to create truly collaborative experiences between customers, employees, and robots.

Through this alliance E-voluciona will market and implement the broad portfolio of Jacada’s Customer Service Automation solutions, including the Virtual Multimodal Customer Assistant, the Intelligent Assistant for Contact Center Agents and the Customer Service RPA. The expanded collaboration agreement between the two technology companies will be an important change enabler and provide intelligent automation solutions for customers seeking to drive digital adoption, reduce process complexity, and boost the experience for both the employee and the customer.

E-voluciona is a startup that bases its growth in offering transformation solutions and digital operations, centered on the combination of human and digital. To do this, E-voluciona implements the most advanced technologies such as RPA, Artificial Intelligence, Learning Machine, Biometric Technologies, and Data Intelligence among others. Antonio Díaz, General Director at E-voluciona shares, “This new advance in the agreement is part of the growth strategy in which the company is immersed. From the startup, we work constantly to offer our customers products and services at the forefront of innovation, allowing them to make digital transformation a reality; we have found the perfect partner in Jacada.”

Jacada’s Director of Iberia, José Ignacio García, states, “The alliance between E-voluciona and Jacada is perfect to meet the growing demand we see to automate the operations in the Contact Center and increase the digital migration of the services of Customer service with Intelligent Self-Service solutions based on Virtual Assistants, RPA and Artificial Intelligence. With the help of their know-how in digital transformation projects and customer experience, we are convinced that our collaboration will serve to lead a new era of automation for customer service operations in the region.”

 

 

About E-voluciona

E-voluciona offers packaged solutions tailored to the needs of each of its clients to help them improve their digital transformation processes. For this, it has a highly qualified team that works constantly to offer its customers the latest innovations in innovation, automation, and digitalization.

More information is available at https://www.evoluciona.es/en/

About Jacada

Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub.

For more details, including video demonstrations of Jacada's automation technology, visit www.jacada.com.  For press inquiries, contact Matthew Storm at [email protected].