Press Releases

Jacada is one of only two vendors to be included in the Everest Group Peak Matrix® assessments for both #RPA (2019) and #IVA (2020). Read on to find out why IVA and RPA are essential to accelerate digital transformation and intelligent automation initiatives.  

ATLANTA - April 16, 2020 - As organizations seek to boost digital customer engagement and automate as much of their business operations as possible, the convergence of RPA and IVA  has arrived and Jacada is leading the charge.


Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce. As greater demands are being placed on customer service and fewer experienced agents are available, our technology boosts call deflection rates and NPS drastically. 

ATLANTA - March 6, 2020 - Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In response, Jacada is offering award-winning customer service automation solutions at no cost during the COVID-19 pandemic. The offer is available for a limited time. Conditions apply.

Technologies that help drive engagement through interaction assistance (such as next best action, unified desktop, and process guidance and automation) have become an essential dimension of WEM beyond traditional agent management

ATLANTA, February 24, 2020 -- Jacada, Inc., a global leader in customer service automation software, today announced that it has been positioned by Gartner as a Niche Player in the 2020 Magic Quadrant for Workforce Engagement Management (WEM) Software.

Jacada Interact 12.0 launched with advancements in Business Intelligence and RPA administration to reinforce end-to-end customer service automation

Atlanta - February 13, 2020 - Jacada Inc., a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation platform that delivers hyperautomation, powers conversational AI, personalizes multimodal experiences, and is built on a low-code, no-code robot factory. 

Innovation and Embedded Intelligence in customer service automation highlighted as key strengths 

Atlanta - February 4, 2020 - Jacada Inc., a global leader in customer service automation software, is pleased to announce their position as “The Specialist” in the recently published report “The HFS Top 10 robotic process automation (RPA) software products results.”   The 2020 edition is a detailed RPA satisfaction study of 255 RPA super users that yielded 311 product ratings across over 30 CX dimensions.  The report outlines how the top RPA vendors are supporting and enabling their clients to scale their automation programs and drive real change. 

The partnership will enable E-voluciona to meet the growing demand for customer service automation as a way of eliminating process complexity, optimizing agent and customer experience, and reducing cost to serve

Atlanta - JAN 30, 2020 - Jacada Inc., a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. This new agreement includes Jacada’s Customer Service Automation Software portfolio and will provide E-voluciona’s customers with the ability to execute on their digital transformation roadmap using Jacada’s innovative automation technology to create truly collaborative experiences between customers, employees, and robots.

NucleusTeq Aims to Address Increasing Demand For Customer Service RPA Solutions Globally

ATLANTA, JAN 15, 2020 — Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering. The alliance between the two tech-forward companies will be a major game-changer for customers in the US and India looking to advance their digital strategy and deploy intelligent automation capabilities throughout their contact center operations.

In response to the increasing demand for Customer Service Automation Solutions, this partnership brings Jacada's Customer Automation Solutions to Spain and Portugal

TM Group Aims to Address Increasing Demand for Customer Service RPA Solutions in the Nordics

Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit