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Press Releases

Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

ATLANTA, July 8, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space.

Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers

ATLANTA, MARCH 19, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States.

jacadas customer service rpa solutions showcased at global industry and virtual events

Meet the Jacada Team for Thought Leadership Sessions on Deploying Autonomous CX Solutions

ATLANTA, MARCH 8, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announces today a summary of all of upcoming industry and virtual events. Professionals from around the world will have an opportunity to hear from industry experts at these events and learn how the recently announced Jacada Interact 11 can drive end-to-end automation in customer service.

Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA Intelligent Self Service and Agent Engagement in One Hub

Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment

ATLANTA, JANUARY 30, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions today announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to rapidly provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences. Jacada Interact is the no-code customer service automation hub that enables business users to rapidly design and manage both agent assisted-service and customer self-service interactions. This new release has a crisp new user interface, yet Interact 11 was seamlessly designed to retain familiarity for existing cloud and on-premise deployments. Highlights of the release include: