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Press Releases

NucleusTeq Aims to Address Increasing Demand For Customer Service RPA Solutions Globally

ATLANTA, JAN 15, 2020 — Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering. The alliance between the two tech-forward companies will be a major game-changer for customers in the US and India looking to advance their digital strategy and deploy intelligent automation capabilities throughout their contact center operations.

In response to the increasing demand for Customer Service Automation Solutions, this partnership brings Jacada's Customer Automation Solutions to Spain and Portugal

Madrid, Spain, December 2, 2019 – Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centers operate in Spain and Portugal.

Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

ATLANTA, July 8, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space.