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Press Releases

New Autonomous CX deployment set to boost self-service experience and contact center efficiency in multiple lines of business


Atlanta, April 12, 2018 Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, announced today that it has signed a material deal with a leading global insurance and financial services provider to implement Jacada’s Visual IVR solution for its Canadian operation in multiple lines of business. As a part of Jacada’s Autonomous CX suite, Jacada Visual IVR is a visual customer assistant and digital support solution that guides inbound customer calls into a mobile web-based support experience to enhance self service capabilities, reduce call volume and improve customer experience.

Thousands Of Contact Center Agents Will Benefit from Jacada’s Ability to Automate and Improve Agent Processes While Enhancing Customer Experience


ATLANTA – Apr 5, 2018 – Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, reduce contact center size, and improve the customer experience, today announced that it has signed a material deal to provide enterprise customer service software solutions for one of the largest mobile telecommunications operators in America.

Jacada Autonomous CX suite enables enterprises to automate business flows once and use in multiple channels to standardize and optimize customer service flows


ATLANTA – Mar 29, 2018 – Jacada, Inc., a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, today announced that it has released Version 10.0 of Jacada Interact, the customer interaction design and robotic process automation (RPA) platform supporting the Jacada Autonomous CX (Customer Experience) suite. With Interact V.10, enterprises can now effortlessly design and automate assisted-service or self-service processes across the customer journey, and ensure business agility, high resolution rates, efficiency, and standardization across all customer service channels.

Nation’s leading CUSO selects Jacada’s customer service solutions to support 900 Owner credit unions


Atlanta, Ga. and St. Petersburg, Fla. (March 15, 2018) – Jacada Ltd. (OTCQB: JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers and improve the customer experience, announced today it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country.

Extended Agreement indicates trust in Jacada’s ability to simplify agent processes and enhance customer experience

Investors show confidence in Jacada customer service automation vision


ATLANTA, Jan. 09, 2018 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations.

AQStage Visual IVR service introduced to reduce call volume and shorten call time


Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times.

Fortune 50 technology customer grants additional 2 year extension of Visual IVR in 4 business units


Atlanta, July 27, 2016 - Jacada Ltd. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of its Fortune 50 technology customers has executed a third material order, this time to extend its subscription to Jacada’s Visual IVR customer interaction technology for an additional two years. The Visual IVR deployment includes four business units located in the United States and several areas of EMEA including the UK, Italy, Germany, France, Nordic countries, and others.

Awards and recognitions received by Jacada for driving superior CX performance


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ATLANTA – July 17, 2017 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. In addition to the Omni Channel Provider of the Year award, Jacada Visual IVR was presented an additional honorable mention for CX Innovation of the Year; an award given to Jacada and its health insurance client.

2017 ICMI Global Contact Center Award Presented for Jacada Contact Hub


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ATLANTA – June 6, 2017 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has been chosen the winner in the Best New Technology Solution category of the 2017 ICMI Global Contact Center Awards. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada was presented the award at the ICMI Contact Center Expo & Conference, May 22-25 2017, Orlando, FL.

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