Questions? Feedback? powered by Olark live chat software

Press Releases

In response to the increasing demand for Customer Service Automation Solutions, this partnership brings Jacada's Customer Automation Solutions to Spain and Portugal

Madrid, Spain, December 2, 2019 – Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centers operate in Spain and Portugal.

Contact center and Customer Service RPA strategy moves Jacada into the “Leadership Zone” for Attended RPA

ATLANTA, July 8, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space.

Jacada’s Intelligent Self-Service Provides One of the Largest Mortgage Companies in the US with Automation to Over 1.5 Million Customers

ATLANTA, MARCH 19, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, today announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States.