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University of Derby chooses Jacada to enhance user training and data accuracy within Zendesk


jacada logo 2015 Atlanta, Oct 27, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that the top university in the UK's East Midlands, Derby University, has selected Jacada Ticket Guidance as a Zendesk-integrated solution to assist the organization’s Admissions and Marketing departments during student recruitment.

Visual IVR is highlighted to spotlight Jacada as a vendor that is changing the industry


Ventana Research Technology Innovation Awards Winner 2016 white Atlanta, Oct 18, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, proudly announced today that it has received a 2016 Technology Innovation Award from Ventana Research for its Visual IVR technology. These Awards, presented annually, identify the technologies that have had or have the potential to have the most striking positive impact and honor their providers. The Technology Innovation Awards are the most prestigious annual industry technology awards backed by a proven industry analyst firm with market research and expertise across business and IT. The awards thus recognize pioneering vendors that contribute advancements in technology that drive change and increased value for organizations worldwide.

New consumer-facing digital experience planned to go live in time for holiday season


jacada logo 2015 Atlanta, Oct 11, 2016 - Jacada, Inc. (OTCQB: JCDAF), a leading international provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center.

jacada logo 2015Atlanta, October 05, 2016 - Jacada Ltd. (OTCQB: JCDAF) - announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.

jacada logo 2015Adoption Results From Leading Telecom, Retail, Insurance, Banking, and Logistics Companies

Atlanta, September 6, 2016 - Jacada Ltd. (OTCQB: JCDAF) - a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that early adopters within multiple verticals are reporting success with implementation of Jacada's Visual IVR solution. For competitive advantage reasons, most of Jacada's Visual IVR Customers choose to remain anonymous, however Jacada confirms that several of the most well-known and used global brands have implemented Jacada Visual IVR. These brands include companies in sectors such as Telecom, Banking, Logistics, Government, Retail, and Insurance.

jacada logo 2015Jacada Advances to Preferred Solution Partner within the Cisco Solution Partner Program

Atlanta, Aug 30, 2016 - Jacada Ltd. (OTCQB: JCDAF)
, announced that it is now a Preferred Solution Partner within the Cisco® Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

jacada logo 2015Trademark in the Concept Demonstrates Jacada’s Dedication to Improving the Customer Experience

Atlanta, July 27, 2016
– Jacada, LTD. (OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that the phrase “Change the Channel, Keep the Customer” is more than a catch phrase – it is a trademarked commitment to providing companies digital transformation tools in an omnichannel customer environment.

jacada logo 2015Fortune 50 technology customer broadens its use of patented Jacada solution to increase consumer experience and loyalty

Atlanta, June 28, 2016 – Jacada, LTD. 
(OTCQB: JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that one of its Fortune 50 technology customers has again made an additional material order to extend its utilization of Jacada Visual IVR customer interaction technology. Following a recent expansion into more markets, use cases, and business lines, the new contract extends the company’s implementation of Jacada’s patented Visual IVR solution.