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About Jacada

At Jacada, we help enterprises significantly reduce costs of their customer service operations by deploying automation solutions and intelligent customer self-service. From guiding the contact center agents and automating their manual tasks, to fully automated self-service for the customer, our solutions enable organizations to deliver an autonomous customer experience.

The Role

We are currently seeking a Senior Developer/Full Stack Developer to help design, build, and implement innovative automation and intelligent assistance software solutions for call/contact centers to elevate their customer experience. The ideal candidate will contribute throughout the SLDC including solution requirement and design, build, test and production roll-out.

Professional Qualifications

  • Experience in building and deploying large scale enterprise grade applications
  • Experience with agile and waterfall development methodologies
  • Strong understanding of Web/Mobile Web enterprise technologies
  • Expert in Java, SOA, RESTfull/SOAP
  • Experience building/developing orchestration layers that utilize SOAP/REST
  • Familiarity with non-relational databases, preferably MongoDB
  • Versed with Linux
  • 3+ years experience with:
  • JQuery/JQuery Mobile
  • AngularJS
  • CSS Experience a plus
  • JavaScript
  • 1+ year experience with:
  • Vue.js
  • TypeScript
  • Familiarity with cloud-based solution architecture
  • Familiarity integrating CTI applications (i.e., Avaya, Aspect, Genesis)
  • Preferred: Contributions to Open-Source projects
  • Demonstrated mentor and technical team leader in a professional software team
  • Experience estimating development tasks

Business Qualifications

  • Demonstrates professional attitude and leads by example; takes ownership, strategizes, measures progress, makes decisions and reports on tasks
  • Lead/direct development activities of small team of developers.
  • High-energy individual who can engage and contribute to simultaneous projects
  • Ability to work independently as necessary with minimal supervision.
  • Solid communications and customer facing skills.
  • Effectively communicate ideas and concepts to other team members including Jacada Customers
  • Strong analytical and problem solving skills as well as strong attention to detail and follow-through.

Education

  • Bachelor’s degree or equivalent work experience
  • Master’s degree preferred

Travel Requirement

  • May require travel of up to 25% (likely Monday through Thursday) to client sites in North America
  • International travel is available, if interested, but not required.

Apply with resume by email to: [email protected]