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Uniphore to Acquire Jacada to Simplify CX Innovation With AI & Low Code Automation

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Collab is a European Multimedia Contact Center provider, fully based on IP architecture, with three products in its portfolio: OneContact, OneWorkforce and OnePBX. Founded in 2003 by a team with a solid experience in the contact center industry, Collab anticipated a technological revolution, which was made possible by new SIP/IP standards. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world with references in key areas of Telecommunications, Banking, Healthcare and Government. Collab is majorly owned by Novabase, the major IT company in Portugal (2500 employees, 240 million € turnover in 2014).

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