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North America Partners

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Automated Voice & Data Solution (AVDS) (www.avds.com), founded in 1992, delivers “deliberately different” communications solutions and services to enterprise and contact centers. Beginning with its partnership with Interactive Intelligence in 1998, AVDS has provided innovative technology to its valued clients to help them improve their own customer service and operations, reduce costs, help use technology to their best advantage and maintain a competitive edge. Its portfolio of solutions also includes IBM Social Collaboration Software, video conferencing, custom applications to fit specific industries, Consulting and Managed Services, cloud/premise based solutions, and stand-alone communications tools—altogether delivering options and flexibility to organizations. AVDS has customers across the U.S. and overseas, representing all industries, government, and education, from small to large businesses, enterprise, and contact centers.

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EPIC Connections is a leading global provider of contact center consulting and outsourcing services. EPIC delivers operational and technical strategies for cost savings and revenue growth. With EPIC Managed Services Technology Suite, clients access contact center applications via cloud-based solutions. These solutions are used by enterprises of all sizes and industries that require access to world-class tools on an on-demand basis, with minimal capital outlays.

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Vocantas is a leading developer of hosted and premise-based interactive voice response solutions (IVRS) using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs.

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