The Shift to Mobile Breathes New Life into Old Interactive Voice Response Systems

Jacada cx logo 2014 CSSimplified 270x92webATLANTA– Oct. 14, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, has released a white paper from the 451 Research Mobility Team (powered by Yankee Group) revealing that  the need to support more sophisticated customer interactions is only increasing the complexity of delivering superior customer experiences. The study, which looked at customers’ top preferences for interaction, clearly determined that new channels such as self-service apps, visual IVR, mobile chat, and mobile web sites have gained popularity during the past four years.

Jacada Visual IVR for Avaya enhances the traditional Voice IVR experience by bringing the touch interface smart phone users have come to expect

Jacada logo 2014 CSSimplified 270x92webAvaya PowerOfWe LogoATLANTA– Sep. 15, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts.

Jacada Visual IVR for Cisco enhances the traditional Voice IVR experience by bringing the touch interface smartphone users have come to expect

Jacada logo 2014 CSSimplified 270x92webciscoprATLANTA– Sep. 23, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Cisco. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Cisco significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.

Jacada’s Visual IVR Honored by Multiple Bodies for Exceptional Speech & Related Technology

Jacada logo 2014 CSSimplified 270x92webATLANTA – Sep. 29, 2014 — Jacada announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2014 Speech Technology Excellence Award.

This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech and related technology solutions that improve the bottom line for their customers.

Material deal established to develop additional functionality of Jacada's sales desktop capability within the organization

Jacada LogoATLANTA – Aug 26, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been requested to extend its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. The Jacada solution is expected to simplify order entry, reduce average call handling time, and cut agent training time to improve the customer purchase experience.

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Vocantas Stands above the Competition for Smart Grid Exceptional Innovation


OTTAWA, ONTARIO June 16, 2014 — Vocantas, developer of Interactive Voice Response Solutions, is pleased to announce today that Visual IVR for Utilities has won a 2014 Smart Grid Product of the Year Award from SmartGrid.TMCnet.com, a TMC and Crossfire Media sponsored technology media website.

Utilities OnCall Visual IVR , powered by Jacada, is a menu-driven interface for utility companies that extends the traditional IVR to the smartphone. Now utility end-users have clickable and touchable menu options for account access, bill payments, meter reads and more all from your company’s mobile website or the user’s smartphone. By expanding its service from an aural interface to an aural and visual interface, Vocantas has made its IVR solution more inclusive and convenient, and therefore a better experience for customers. “Visual IVR puts the power of the smartphone graphic screen into the Utility customer’s hand” said Keri Fraser, Vice President Marketing and Business Development, Vocantas. “Utility customers can pay their bills or update their meter using just their smartphone,” continued Keri.

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Material deal extends Jacada customer service presence within the organization to improve sales order entry systems

Jacada LogoATLANTA – April 1, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with one of the largest US-based communications providers for the implementation of a new sales agent’s desktop project. Jacada solutions are expected to simplify order entry, average call handling time, and training time to improve customer experience.

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Schedule a Demonstration with Jacada at IAUG!

Find us in Booth #216

Jacada will be attending IAUG Converge 2014 from April 27th - May 1st in Dallas, Texas.  We will have a booth (#216) demonstrating our latest call center, mobile & web self service solutions. If you would like to schedule a demo with a Jacada specialist please fill out the form below.

We would be happy to tell you more about it at IAUG Converge 2014


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Thank you! We will contact you to confirm your requested meeting or demo time.
If you will be at IAUG Converge 2014 we look forward to seeing you there!
 

 

Email us for any further inquiries:  [email protected]


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Schedule a Demonstration with Jacada at Contact Center Expo & Conference!
 
Find us in Booth #230

Jacada will be attending the Contact Center Expo & Conference from May 6th - May 9th in San Diego, CA.  We will have a booth (#230) demonstrating our latest call center, mobile & web self service solutions. If you would like to schedule a demo with a Jacada specialist please fill out the form below.

We would be happy to tell you more about it at Contact Center Expo & Conference


Schedule A Meeting:

First Name *

Please enter your name without any punctuation or hyphens.
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Last Name *

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Email us for any further inquiries:  [email protected]