Get to know Our Leaders

Jacadans wake up everyday to eradicate complexity in customer service.

We're guided by a team of enterprise software veterans with deep expertise in customer service automation.

Our leaders have built a people-first company with an automation-first mindset, best measured by our client satisfaction ratings and the long tenure of exceptional employees.
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Prior to joining Jacada, Yochai served as the Chief Revenue Officer at Ctera Networks, where he built a scalable organization and led Ctera to hyper-growth in the Cloud Storage market.  Before that, Yochai held diverse senior executive positions at NICE, including President of the Enterprise unit, where he was responsible for nurturing innovation, design, research, development and marketing. Previously, Yochai also served as CEO and President of NICE Americas. Before joining NICE, Yochai held a number of positions at Amdocs and Orbotech.

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Gideon Hollander is the Founder of Jacada. Giddy is highly regarded for his strategic vision and innovation-centered leadership. He is focused on ensuring that Jacada delivers high-quality, best-of-breed solutions. Early in his career, Giddy served in various technology and management positions in an elite unit of the Israeli Defense Forces, where he specialized in expert systems and user interface design. Projects he managed won the most prominent Israeli award for technological innovations. Giddy also has a passion for rock and mountain climbing.

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Caroline is responsible for global finance and accounting operations. Before joining Jacada, Caroline was CFO and Corporate Controller for Optio Software, a document automation software provider. There, she led the divestiture team and negotiated the company’s sale to Bottomline Technologies. Caroline began her career as a Senior Accountant with Coopers & Lybrand and served as Assistant Corporate Controller for Medical Manager Corporation, a healthcare software provider. She holds a BS in Accounting and an MBA from Florida State University.

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Yoel oversees Jacada’s offering and strategy. He is a global domain expert and thought leader in customer service technologies. He has vast experience in enterprise software product management, marketing, and business development. Before joining Jacada, Yoel held VP roles in product, marketing, and business development at NICE Systems and Starhome-Mach. Yoel holds a B.Sc. degree in Industrial and Management Engineering from the Technion – Israel Institute of Technology and an MBA from Bradford School of Management. When Yoel is not executing product strategy, you will find him mountain biking and exploring new trails.

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Besides managing Jacada’s business operations in EMEA-APAC, Adi heads up our global professional services & support teams. Adi is highly accessible to our clients and client facing teams to ensure customer success. He has extensive knowledge and expertise of over 10+ years in Enterprise Architecture as well as IT Program Management. Prior to moving to the UK, Adi played various leadership roles in Jacada’s R&D in Israel as well as in Sales and Professional Services teams in the US. Prior to joining Jacada, Adi worked for BMC Software as well as Comverse.

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Kumaran heads up solutions and marketing at Jacada. He works with our clients, partners and go-to-market teams to drive growth that’s powered by commercial insight. Kumaran is equally passionate about partnering with HR on employee engagement initiatives. Previously, he played senior leadership roles in sales, consulting, and product management at Jacada. Prior to joining Jacada, Kumaran led several consulting engagements at TATA Consultancy Services. Kumaran holds a Bachelors in Engineering from Birla Institute of Technology & Science, India, and an MBA from the Northwestern University Kellogg School of Management.

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Oren joined Jacada as General Counsel and after several years, made the unusual move from law to sales. He leads the direct and indirect sales teams in the Americas. His 25+ years experience in the tech industry has positioned him for success in this key role at Jacada. Before joining Jacada, Oren was a senior associate at Meitar Liquornik Geva Leshem Tal & Co., one of Israel’s leading law firms. He represented technology companies in a variety of corporate, commercial, and equity transactions. He holds an LLB Degree from the College of Management where he graduated with honors. Oren loves the outdoors. He mountain bikes, backpacks, kayaks, and hikes every chance he gets.

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As VP of Human Resources, Vered leads Jacada’s “People Experience”. She is responsible for coaching employees and advising management on staffing matters. She facilitates organizational changes and team building as well as talent recruitment and management strategies to support the achievement of Jacada’s business goals. Prior to Jacada, Vered held several senior positions in Human Resource Management with companies including Treato, TGS Systems, and Tescom. Vered holds a BA in Social Science from Bar Ilan University.

Board of Directors

Yossie Hollander Chairman of the Board

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Yossie Hollander has been a director since 1990 and has been the Chairman of our Board of Directors from November 1995 to December 2007 and again since January 2016. Mr. Hollander was a founder, and from 1983 to 1994 served as the Chief Executive Officer, of New Dimension Software Ltd., an enterprise system and management software company that was acquired by BMC Software in April 1999. Mr. Hollander is a member of the executive board of the Weizmann Institute of Science. He is on the board of councilors of the USC Dornsife College of Arts and Sciences and is a member of the Advisory board of the Cornell Atkinson Center for Sustainable Future. Yossie Hollander is Gideon Hollander’s brother.

Haim
Shani

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Haim Shani has been a director since November 2016. Mr. Shani is a Co-Founder and general partner of Israel Growth Partners, or IGP, a private equity investment firm providing growth capital and strategic guidance to Israeli-related technology companies. In 2012, Mr. Shani retired from the Israeli Ministry of Finance, where he served as Director General (2009-2011) and the Head of the Competitiveness Committee. Prior to that, he served as CEO of NICE Systems (NASDAQ:NICE) for a period of close to 9 years. Mr. Shani currently serves as Chairman of the UK Israel Tech Hub, a board member at Strauss Water, R2Net GreenRoad, and Stratasys and is a member of the Advisory Committee, Supervisor of Banks, Bank Of Israel. Mr. Shani holds a Bachelor’s degree in Industrial and Management Engineering from the Technion – Israel Institute of Technology, and an MBA from INSEAD, France.

Gideon
Hollander

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Gideon Hollander is the Founder of Jacada. Giddy is highly regarded for his strategic vision and innovation-centered leadership. He is focused on ensuring that Jacada delivers high-quality, best-of-breed solutions. Early in his career, Giddy served in various technology and management positions in an elite unit of the Israeli Defense Forces, where he specialized in expert systems and user interface design. Projects he managed won the most prominent Israeli award for technological innovations. Giddy also has a passion for rock and mountain climbing.

Assaf
Harel

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Assaf Harel joined us as a director in November 2016 and is a partner of IGP. Assaf Harel has over 12 years of experience in tech-focused Private Equity investments and leadership roles in high-tech companies. Prior to joining IGP, Assaf served as the CEO of Sentigo Technologies, and as a Principal with Viola Private Equity and SCP Private Equity Partners. His global investment experience includes Growth Equity, Venture Capital, Buyouts, M&A and Special situations. Earlier in his career, Assaf served as a Director of Business Development with HyperRoll (acquired by Oracle) and held R&D roles with EDSL Networks (acquired by Orckit) and RADVision. Assaf holds an MBA in Finance from the Wharton School at the University of Pennsylvania, and a B.A in Computer Science and Management from Tel Aviv University.

Tzvia
Broida

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Tzvia Broida joined us as an external director in December 2013. Ms. Broida has also served as Chief Financial Officer for Sensible Medical Innovations since March 2011. Prior to that, Ms. Broida was Chief Financial Officer at Jacada from January 2005 until May 2009, previously serving as our Vice President, Finance from March 2000 and in various positions at Jacada since August 1995.

Ran
Oz

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Ran Oz has served as Chairman of the Board of Directors of Cal- Israel Credit Cards since April 2018, after having served as a member of the board from March 2017 to April 2018. Mr. Oz has also served as Chairman of the Board of Directors of Discount Capital, Discount Group’s (Israel’s 3rd largest bank) real investments arm, from April 2015 to the present time. He served as the Head of Financial Markets at Israel Discount Bank from January 2015 to April 2018. Prior to that time, Mr. Oz served on the board of directors of Isracard, one of Israel’s largest credit card companies, from 2009 to December 2014. He also served as a general partner at Viola Credit (formerly Plenus) from January 2014 to November 2014. Mr. Oz earned a Bachelor’s degree in Economics & Accounting, and a Master’s degree in Business/Managerial Economics, in each case from The Hebrew University in Jerusalem, Israel.

Barak
Gablinger

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Barak Gablinger was elected as a director in January 2016. Mr. Gablinger serves as the Vice President, Customer Delivery, at K2 View, an Israeli company. Prior to that, from November 2005 to April 2010, Mr. Gablinger served as the Director of Program Management at NICE Systems. From August 2001 to October 2005, he served as a Senior Product Manager at Amdocs, and, prior to that time, from August 1996 to August 2001 served as a Group Leader at Amdocs.

Ofer
Timor

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Ofer Timor joined us as a director in January 2016. Mr. Timor is one of the founders of Inimiti Capital Partners, a venture capital fund that focuses upon investments in software platforms and services in the New Media space (Internet, Mobile and anything in between). Prior to co-founding lnimiti, Mr. Timor co-founded and managed Delta Ventures, a seed and early stage Israeli fund. He had an active role in building portfolio companies from the ground up and assisting in more advanced stages by serving as a member of their boards. Before Delta, Mr. Timor served as President of Jacada during the mid-1990’s, helping to bring Jacada from the startup stage to maturity. Mr. Timor was also a board member of Borderfree Inc. (NASDAQ: BRDR), which was sold to Pitney Bowes Inc. (NASDAQ: PBI) in 2015, and a board member of ClickFox, Inc. Mr. Timor was a fighter pilot in the Israeli Air Forces. He holds a BSA in Economics and a BA in Business Administration from Haifa University.