What is the difference between a basic chatbot and an intelligent chatbot?
Many of the chatbots that first enter the market about 10-12 years ago, were simply that just as simple FAQ, knowledge based chatbots, that is all they did. Customer would ask question’s and bot would provide a generic answer and no way to personalize the content and no way they performed the transaction for the customer.
Where we have today a decade later there is more of the generations to intelligent customer assistant, its actually more it provides value than just surfacing static information can actually provide a full conversation that is personalized information about the particular customer can be surfaced and are used within the interaction self as well is actually a transaction can be performed. You can pay your bill, you can get information about your account, you can make changes to your account, you can may be move your service to different address things that are personal transaction can be achieved now that would never thought of it before.