AI within RPA: Just by putting an acronym in front of an acronym doesn’t make it true. I think there is a lot of early days with RPA relates to kind of bringing AI capabilities. I think what you need to be a focus on is that vendor has a strategy for AI but it’s not just related to AI and the unattended are even assisted robots, unattended robots it’s really a broader AI strategy to support this end to end automation outcome.
Contact Center AutomationRPA technology can do a lot for your contact center, so long as it’s implemented intelligently. These 10 best practices...
Agent AssistAgent assist software is all the rage these days. But what kinds of questions should you be asking before investing in a...
Contact Center AutomationThe Ultimate Playbook for Contact Center Automation Contact Center Automation TrendsTransforming CX In 2021 Watch the Demos...
Copyright ©2021 Jacada Inc.
Copyright ©2020 Jacada Inc.
