AI within RPA: Just by putting an acronym in front of an acronym doesn’t make it true. I think there is a lot of early days with RPA relates to kind of bringing AI capabilities. I think what you need to be a focus on is that vendor has a strategy for AI but it’s not just related to AI and the unattended are even assisted robots, unattended robots it’s really a broader AI strategy to support this end to end automation outcome.
23
June
Live Demo of Multimodal CX
What Alexa's Smart Display Can Teach Your Call Center
