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Contact center AI – The challenge to scale unattended bots

Contact center AI – The challenge to scale unattended bots

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Contact center AI: As relates to AI in the contact center or even in the back office. One of the big talking points is part of this RPA unattended rebound as we talked about kind this of a challenge to scale these unattended robots. Another immediate reaction has been for organizations to grab the phrase of the term of the day the latest hype item which is Artificial Intelligence AI and just put that together with Robotic Process Automation (RPA) and say now our robots are magically intelligent, now this was been missing, this is how you are going to scale and we were told our prospects and customers just exercise that with caution and think differently about kind of how AI and RPA work together.

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