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Uniphore to Acquire Jacada to Simplify CX Innovation With AI & Low Code Automation

Attended and Unattended automation with customer self-service

Attended and Unattended automation with customer self-service

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Once the automation is built either in assisted mode or attended mode for the entire task, for example if its address change it needs to be pushed to RPA bots which knows how to do the address change, now providing the self service capabilities through a new channel to customer, Combining the digital engagement opportunity customers have the ability to digitally grab their information through a chatbot and it calls robot to do the work on the backend.
It eliminates the need of assisted automation that combines unattended RPA with digital engagement which is truly end to end use case.

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