Part II – Social Media, Generational CustomerExperience Preferences, and the Millennials
With the number of consumers using mobile and smart phones, tablets and personal computers and the advent of Bring Your Own Device To Work (BYOD), customers expect to have the Internet and each other at their fingers tips and in real-time. In addition to having devices that keep them connected all the time, consumers expect the interaction with your company to be as easy as using social media sites like Facebook as well as search engines like Google and Yahoo.
In part two of this document learn:
- Consistent Customer Service Experiences Across All Customer Touch-Points
- How Smart Businesses are re-looking at their Mobile Strategies for both Sales and Service
- How Social Media Does Affect Business Results: 1-9-90 Rule Participation Rule
- How to Make It Easy for Customers To Post Positive Things About Your Company
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