Webinar Replay: Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

White Paper: Natural Shift from Self Service Technology to Visual Connectivity

White Paper: Natural Shift from Self Service Technology to Visual Connectivity

Share on facebook
Share on twitter
Share on linkedin

Part II – Social Media, Generational CustomerExperience Preferences, and the Millennials

With the number of consumers using mobile and smart phones, tablets and personal computers and the advent of Bring Your Own Device To Work (BYOD), customers expect to have the Internet and each other at their fingers tips and in real-time. In addition to having devices that keep them connected all the time, consumers expect the interaction with your company to be as easy as using social media sites like Facebook as well as search engines like Google and Yahoo.

In part two of this document learn:

  • Consistent Customer Service Experiences Across All Customer Touch-Points
  • How Smart Businesses are re-looking at their Mobile Strategies for both Sales and Service
  • How Social Media Does Affect Business Results: 1-9-90 Rule Participation Rule
  • How to Make It Easy for Customers To Post Positive Things About Your Company

Please fill out the form to access.
You will then be able to download the paper. All fields are required.{rsform 22}

Request a Demo

Talk to an Expert