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White Paper: Customer Service Experiences Survey

White Paper: Customer Service Experiences Survey

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Survey findings signal that while customers still expect traditional contact methods such as phone support, they also expect an interactive website, email, live chat, mobile apps, social media and/or any other options that will solve their issues quickly and on the go. This informative document reveals:

  • How often customers interact with customer service
  • What channels customers prefer to communicate through
  • Customer attitudes in regards to IVRs
  • What affects a customer’s perception of a company’s customer service
  • Which industries provide the best and worst customer service

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