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White Paper: Call Center Salary and Business Survey

White Paper: Call Center Salary and Business Survey

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We are pleased to present the findings of a comprehensive salary survey of management-level positions in IT, call center, and customer service. The survey was undertaken by Jacada during the second half of 2013 and included 130 participants*. The survey examined a three-year window of salary ranges, including bonuses and raises, with the goal of providing a snapshot of current salary earnings and future expectations.

This informative document reveals:

  • How years of experience correspond to income
  • Yearly salary averages of Call Center management
  • Average Experience of IT/Call Center management
  • Bonus distribution among respondents
  • Salary increases from 2011 to 2012

Please fill out the form to access.
You will then be able to download the paper. All fields are required.{rsform 20}

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