There are three things to concentrate on in taking your customer service to the next level.
1. The speed at which your customers are adopting new behaviors
2. The effectiveness of the journey to achieve their service outcome
3. The mix of engagement channels best suited for that service outcome
27
May
Interactive Workshop on the ROI of AI & RPA
13 Pitfalls You Should Avoid to Nail the ROI of AI & RPA Powered CX
