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White Paper: Natural Shift from Self Service Technology to Visual Connectivity

White Paper: Natural Shift from Self Service Technology to Visual Connectivity

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Thank you for your interest in
Natural Shift from Self Service Technology to Visual Connectivity Part I
The Evolution, Promised Benefits, and Poor Strategy of Self Service Technology

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Also available:
Part II – Social Media, Generational Customer Experience Preferences, and the Millennials
Part III – Visual IVR: Ease of Connectivity from Self Service to the Call Center

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