Interactive Workshop on the ROI of AI & RPA

13 Pitfalls You Should Avoid to Nail the ROI of AI & RPA Powered CX

White Paper: 2017 US Contact Center Decision-Makers Guide MOBILE

White Paper: 2017 US Contact Center Decision-Makers Guide MOBILE

Share on facebook
Share on twitter
Share on linkedin

The “US Contact Center Decision-Makers’ Guide (2017 – 10th edition)” is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations.

This White Paper is taken from the “Mobile Customer” chapter, sponsored by Jacada

Jacada at a Glance:
• Key customer base sector: Telco; Finance; Insurance; Utility
• Key technology partners: Cisco; Avaya; Amdocs; Optus; Liveops; Zendesk;
• Over 50% increase in self-service adoption
• A reduction of at least 10% in inbound call volume
• Up to 50% reduction in Average Handling Time (AHT)
• Up to 90% reduction in Agent training time
• 35% improvement in First Call Resolution (FCR)
• Over $50M of savings for worldwide customers

White Paper: 2017 US Contact Center Decision-Makers Guide MOBILE

Request a Demo

Talk to an Expert

Real-time Agent Assist

Get the Worksheet

Get The Playbook

Register now