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sorting through the hype

Before I profess my thoughts on this one, let’s first look to the experts in the field who are implementing RPA. The big consulting shops or boutique services companies who are also fighting for your business. Groups with hundreds of onshore and offshore employees dedicated to building RPA bots for their clients. Surely the truth of this business user RPA battle lies within their four walls.

sorting through the hype

Why do business users want to build RPA bots in the first place? The answer seems simple on the surface (business owned flexibility and adaptability of their technology) but if we dig a bit further into the root cause of this one, you will surface other organizational pain points that have contributed to this business quest for IT independence. Yes, we are in a disruptive high-pressure “change or be changed” business climate where none of us want to end up as the next #blockbuster case study. Yet the two teams that should be working hand and hand to respond and adapt to this rapidly changing customer environment are not always aligned and in sync as you would expect.

sorting through the hype

In short, RPA vendors provide no code (optional low code) design platforms that are often marketed to business users but are better matched with someone in the organization who has past experience developing software. Yes, someone with an IT background is an ideal candidate despite the features and “ease of use” marketing points that are constantly hitting your inboxes and social media feeds. I chose to dig into this one first as it is high on my hit list as I continue to see more and more propaganda from different vendors raising the hype bar on this business user point of view (POV) story in hopes of differentiating themselves and convincing you to buy their “easiest of use” RPA software.

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