The banking landscape has changed significantly over the years. In the past, the only interaction customers had with their bank was opening a personal account. Today, customers have a wide range of relationships with their bank such as multiple checking and savings accounts, credit cards, mortgages and personal loans. Moreover, Banks now have multiple lines of business including Insurance, Collections, Brokerage, Fraud and Merchant services. In addition to more sophisticated product offerings, and primarily as a result of the financial meltdown, banks need to contend with increasingly burdensome legislation and regulation.



Banking customers who have relied on Jacada’s banking process optimization and customer service improvement expertise: