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- White Paper: The US Contact Center Decision-Makers' Guide 2015 The Mobile Customer Chapter
- White Paper: The UK Contact Centre Decision-Makers' Guide 2016
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- White Paper: 2017 US Contact Center Decision-Makers Guide DESKTOP
- White Paper: 2017 US Contact Center Decision-Makers Guide MOBILE
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- The UK Contact Centre Decision-Maker’s Guide 2017-2018: The Robotic Process Automation & The Back-Office Chapter, By ContactBabel
- White Paper: 2016 Inner Circle Guide to Omnichannel Customer Contact
- White Paper: The Inner Circle Guide to Self-Service UK 2017
- White Paper: The Inner Circle Guide to Self-Service US 2017
- The UK Contact Centre Decision-Maker’s Guide 2017-2018: The Robotic Process Automation & The Back-Office Chapter, By ContactBabel (2)
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- Avoid the On-ramp to the Digital Highway to Hell
- Don’t ‘Dis’ the Digital Channels
- The Future of Customer Service, is No Service.
- Go Digital by Design
- Digital Interactions Dominate
- Is Net Promotor Score still the best metric for measuring Customer Satisfaction?
- Innovation before Digitization Disaster
- How Customer Experience (Cx) can be Dramatically Enhanced by Deploying Digital Channels and Digital Resources
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- Robotic Automation in Contact Centers
- Why Next Best Action Makes a Difference in the Call Center
- Scripting and Process Automation - Create a Better Flow for the Customer Call
- How You Can Improve Your Call Centre Scripts
- Three Ways To Change the Perception of Your Call Center
- Digital Strategy: 5 Best Practices To Improve Customer Service
- Customer Experience Will Overtake Price & Product Quality as Key Brand Differentiator
- The Benefits of Proactive Customer Service
- What is a True Omnichannel Experience?
- The Importance of Consistency in Customer Service
- Call Waiting & the Customer Experience
- Can You Reduce AHT Without Damaging Customer Satisfaction?
- 5 Important Metrics for Call Center Success
- Why Do Customers Keep Calling Their Bank Call Center
- The Do’s and Don’ts of Customer Experience Management
- Why CRM Can Increase Average Handle Time in Your Call Center
- Business Technology News Hour Interview
- Unified Agent Desktop
- 8 Thoughts on Creating Better Customer Contact Experiences
- White Paper - Mobile as the New Engagement Channel
- Make Every Interaction Count! - or ‘Who Moved My App’
- Know Your Customers: Customer Centric Vs System Driven
- Customer Engagement in the Mobile Era
- Mobile Is the New Engagement Channel
- Are You Ready for 3rd Generation Mobile Customer Service Strategy?
- Achieving consistent customer engagement across channels
- Three Surefire Mobile Support Strategies that Drive ROI
- Why Mobile Users Dislike Your IVR
- The easy first step to Mobile Customer Service
- From traditional IVR to Visual IVR in just a few days
- Getting a greater ROI from your IVR
- IVR Investment dollars piling up?
- Customer Service Tips to Drive Customer Satisfaction
- Do the majority of mobile phone users really prefer solving customer service questions over a phone call?
- Is “Visual” the New “Speech”?
- What Makes Visual IVR Software a Win-Win Solution?
- How to make users fall in love with your IVR system
- Jacada Seeing a New Path with Visual IVR
- What Does Your Customer Think of You?
- DIRECTV collaborates with Jacada, Salesforce and others to boost call center performance
- What does data, integration and back end systems have to do with Visual IVR?
- How Software Automation Drives Customer Experience and Savings in the Call Center
- Screen scraping - Either Way, You are Covered!
- Driving Agent Desktop efficiency in a Omni-Channel world
- Connecting the Dots in a Omnichannel World
- Visual IVR – Similar names, vastly different approaches and technology
- How to Solve the Biggest Agent Desktop Problem that’s Costing You Money
- Your Customers are Mobile – Is Your Self Service?
- The Three Pillars of Effortless Customer Experience
- Demystifying Omnichannel Customer Engagement
- How long is TOO LONG to be on hold?
- Jacada is exhibiting at SpeechTEK 2015
- 3 Warning Signs that You’re About to Lose Customers in the New Omni Channel World
- What Customers Need You to Know When they Channel-Hop (Less than 50% of Companies Know This)
- How to Reduce Customer Efforts in Doing Business with You (3 Strategies that Really Work)
- How Customers Use Mobile to Seek Customer Service: Must-Know Stats for Every Smart Contact Center
- Waiting On Hold A Minute Too Long
- Top 2016 Customer Service Trends for Contact Centers Who Want to Keep Their Customers
- Infographic: 10 Omnichannel Stats You Should Know
- Ways to Make the Omnichannel Customer Support Experience Exciting.
- 4 Questions You’re Afraid to Ask About Omnichannel (& Research-Based Answers to Help You Make Decisions)
- The Advantages of Omni-Channel Retailing
- People First: Omnichannel for Customers AND Agents
- RPA Technology & the Evolving Customer Experience
- Bringing Visual IVR Customers to Digital Interactions
- Intelligent Chatbots & Virtual Desktops Aid Call Center Agents
- Top 10 Digital Engagement and Visual IVR Strategies
- Can Chatbots & Virtual Assistants Support Your Digital Migration
- Is Your IVR an Irritating Voice Response?
- How Customer Service Software Inspires Digital Adoption
- The State of Virtual Agents
- Visual IVR is Your New Instant App
- Increasing the Efficiency of Digital Customer Service
- Transitioning voice customers to the digital channel
- Digital Engagement and First Visit Resolution
- Omnichannel – Necessary, but Complex
- Harvesting the Benefits of Digital Self-Service
- Digital Engagement on the Voice Channel
- How Digital can Save your Organization Money
- New Release Version 8.7
- Hot New Contact Center Technology in Early 2017
- Digital Solutions Vendors can Implement Quickly
- Top 5 Customer Service Expectations in 2017
- Digital Pivoting is Good for your Health
- Artificial Intelligence & Better Customer Service Go Hand in Hand
- Measuring customer experience in less invasive ways
- The right vendor is worth their weight in gold
- The changing nature of the customer journey
- 4 Technology Trends set to Improve Customer Experience in 2017
- ChatBots are the Future of Customer Service
- Leveraging technology to personalize the customer experience
- Personalizing customer interactions builds loyalty
- Social Media & Customer Service
- Mapping the Customer Service Journey
- The Gift of Negative Customer Feedback
- The Struggle to Achieve a Single View of the Customer
- How to achieve the single view of the customer
- Voice of the Customer - Getting with the Program
- Defining the Customer Experience
- Measuring Customer Loyalty: Is the NPS Still Relevant?
- Fantastic IVR: Rise of the Silver Surfer
- The Holy Grail of Customer Experience
- Choice Availability Responsiveness and Personalization
- Proactive Customer Service and Its Importance
- Major Release Version 9.0
- Visual IVR: a great way to provide solid customer context
- Self-Service and the Future of Customer Service
- Visual IVR is the gateway to true digital transformation
- The Benefits of Contextual Escalation from Self-Service to Assisted Service
- Why Are Customers Frustrated with Omnichannel CX
- The Many Benefits of the Virtual Customer Assistant
- The Benefits of a Transactional Virtual Customer Assistant
- The Impact of Emotion on Customer Experience
- Financial Darwinism: Why Financial Call Centers Have Failed to Deliver
- Why the phone still seems to be the preferred channel of choice
- Is Omnichannel and Personalization Mutually Exclusive
- The Digital Customer Maturity Index - What it is and how it works
- Has Digital Transformation Gone the Way of a Google AdWords Campaign?
- Why is Customer Service so Drawn to Personalization?
- Visual IVR: The New Front Lines of Digital Customer Service
- Digital Humanism in the Customer Experience
- Using Robotic Process Automation (RPA) to Reduce Agent Churn
- Rapid and Easy Authentication is to be Expected with Visual IVR
- 3 Myths of Visual IVR
- Front Office and Back Office RPA
- Can Chatbots be more Human than Humans?
- 5 trends in the Call Center
- Positive Effects of Digital Disruption
- The Customer Experience Manager
- RPA vs BPM what is the difference
- Voice to Digital Transition
- The Evolving Chat Bot
- Benefits of Chatbots
- Natural Language Understanding (NLU) and Artificial Intelligence (AI)
- Crafting a customer experience roadmap
- Can personalized self-service do a better job than an agent?
- The Trouble with Mobile Customer Service Apps
- Chatbots: Saviours of the insurance industry
- Transforming the Insurance Industry with Digital
- How chatbots can enhance the insurance experience
- Internet of Things will Fundamentally Alter the Contact Center
- Chatbots and RPA: Changing the Future of Customer Service
- Jacada Visual IVR: The Holiday Gift to All Call Centers
- Benefits of RPA for the Contact Center
- Top 5 Trends in Customer Service
- Customers want Low-Friction Channels Like Automated Chat
- 10 Customer Service Skills that Every Customer Service Representative Must Have
- Top 5 Benefits of Unifying and Automating an Agents Desktop
- Doing More with Less, Customer Service Automation
- Which Industries are Already Benefiting the Most from Robotic Process Automation
- 3 Most Important Criteria Choosing a Robotic Process Automation Solution
- Beyond the App
- Top 5 Automation trends in the Contact Center
- Why are Financial Institutions Investing in RPA, not just Upgrading Legacy IT Systems?
- Why RPA can be the Backbone for Front End Enterprise Digital Transformation
- Traditional RPA vs Customer Service RPA
- Are Robots Replacing Humans?
- Top 5 Processes that RPA can Master Best
- Turning the RPA Hype into Full-Blown Reality
- Jacada & Google Dialogflow Address Concerns of Enterprise Organizations Who are Eager to Leverage Cognitive Services in Customer Service
- The Rise of Customer Service RPA: Whitepaper
- Why Enhancing Your Conversational Assistant Is So Difficult
- Sorting through the RPA Hype – The Introduction
- Sorting through the RPA Hype – RPA is NOT a “Business User Tool”
- Sorting through the RPA Hype – How did we get here? “The Wedge”
- Sorting through the RPA Hype - Treating the Symptom Not the Cause
- Sorting through the RPA Hype – If RPA is not for business users, then who?
- Sorting through the RPA Hype - What IS the Role of the Business User in this RPA World?
- Long-term RPA Success Requires a Break in the Proverbial Wedge Between Business and IT
- What is Intelligent Self-Service?
- Four Motivators for Companies to Improve their Assisted Service
- No Greater Technological Advancement than Self-Service Products and Solutions
- What is Contact Center Agent Engagement and How is it Changing?
- The Components of Intelligent Agent-Engagement
- What is the Motivation for Companies to Adopt Self-Service?
- Companies Use AI to Enhance Customer Service Experience
- Companies Push for Digital to Enhance Customer Journey
- Smart Solutions Resolve Call Center Operational Issues
- Obstacles Contact Center Agents Come Across During Interactions
- Your Front is Different than Your Back
- Interactive Video: The Rise of RPA Bots in Customer Service
- Why Isn't Natural Language Understanding...Natural?
- What's a Multimodal Customer Experience?
- 5 Ways Intelligent Automation optimizes customer AND agent experience
- Call Center Automation: Your First RPA Use Case
- Top Right Quadrant Hasn't Changed, But What's Going on in the Bottom Left?
- Change or Die - Intelligent Automation to the Rescue
- How To Prepare Your Call Center for Coronavirus
- How To Combat High Call Volume During a Crisis
- It’s Crunch Time in the Call Center
- Why Adopt Automation When I Have WFO
- How To Promote Customer Loyalty in the Age of Coronavirus
- How To Direct Your Customers During the Coronavirus Pandemic
- What You Need To Know About Customer Service Automation
- How To Create a Better CX With Agent Scripting Software
- How To Make Your IVR Not Suck
- How To Create a Seamless Brand Experience
- Help Get Me Out of Phone Hell
- How To Overcome Security Concerns With #WFH On the Rise
- 5 Ways AI Can Help Call Centers in Crisis
- How To Deliver Consistent CX With Your Stressed-Out Workforce
- Digital
- Press
- Jacada Signs Material Enterprise License Agreement with Telefónica O2 UK
- Central Hudson Brings New Customer Service Desktop Online, Leverages Jacada Customer Experience Solutions
- Jacada Signs Partnership Agreement with Upstream Works Software
- Jacada Expands into the Nordics and Establishes First Regional Office in Sweden
- Jacada to Host Webcast on the Customer Experience Imperative in the Call Center
- Jacada Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine
- Jacada Announces Major Upgrade to Jacada WorkSpace Unified Desktop Suite
- Jacada Announces New Release of Jacada® WinFuse
- Jacada Insight Delivers Advanced Analytics for Contact Center Market
- Jacada Advisor Simplifies and Enhances Complex Call Center Applications
- New Solution Support Option Now Available from Jacada
- Jacada to Host Webcast on Best Practices for Measuring First Call Resolution
- Jacada Receives 2009 Product of the Year Award for Jacada Advisor Presented by Customer Interaction Solutions® Magazine
- Jacada Signs Material Agreement with Large U.S. Based Provider of Digital Television Services
- Jacada Named in "CRM Customer Service Contact Centers" Magic Quadrant
- Jacada to Host Webcast on Social Media and Customer Experience
- Jacada is a 2010 "Israeli Company of the Year" Finalist
- Jacada Unified Desktop Implemented at Permanent General
- Jacada Brings Together Industry Best For First Ever Discussion Series
- Jacada Announces Release of Social Customer Insights White Paper
- Jacada Brings Together Industry Best For "Access the Experts" Discussion Series
- Jacada Announces Cisco Certification
- Jacada Features Esteban Kolsky in Social CRM Webinar
- Jacada Announces Brent Leary Webinar
- Jacada Signs Agreement with Blue Cross Blue Shield of Massachusetts
- Jacada Announces JumpStart
- Jacada Names Caroline Cronin as Chief Financial Officer and Gideon Hollander moves into Active Chairman Role
- Jacada Receives 2010 CRM Excellence Award Presented by Customer Interaction Solutions Magazine
- Jacada Announces Webinar featuring Brent Leary, CRM Essentials Co-Founder "Gets Social"
- Jacada announces Jacada® Agent Scripting Version 6.0
- Jacada Appoints Gideon Hollander as Co-Chief Executive Officer
- Jacada Signs a Material Service and Solution Support Agreement with Kabel Deutschland, Germany's Largest Cable Operator
- Telefónica O2 UK chooses Jacada Agent Scripting Product Suite (JAS) to enable its Gurus support team
- Jacada Unveils Latest Version of Jacada® Interface Server
- Permanent General Companies Implements Jacada Unified Desktop and Increases Agent Productivity by 15 percent
- Jacada Announces Major Version Release of Its WorkSpace Agent Desktop
- Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change
- Jacada Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award
- Jacada Announces Geographic Expansion into India
- Jacada Unveils New Product: Jacada UI for CRM
- Jacada Co-CEO, Gideon Hollander Discusses Contact Centers and CRM
- Jacada Expands Into Key EMEA Countries to Meet Growing Needs of Customers
- Jacada and Datapoint Spain Announce a Leading Partnership to Deliver Optimized Customer Service Solutions
- Jacada’s UI for CRM Awarded INNOVATIONSPREIS-IT Best of 2012 at the CRM category
- Jacada Signs a Material Service and Solution Support Agreement with Major U.S. Health Insurance Provider
- Jacada Announces Public Beta of New Mobile Customer Service Software
- Kabel Deutschland Enhances Customer Satisfaction, Simplifies Work Processes with Jacada’s Customer Service Technology
- Jacada Receives Multiple Call Center Industry Awards
- Jacada and AGC Networks Partner to Enhance Customer Service Experience among Companies in India
- Jacada Announces White Paper on Mobile Customer Engagement
- Jacada Enables Simple Creation of Mobile Customer Service Interactions with Downloadable App
- Jacada Interactive Webinar Demonstrates Adding Self-Service to Mobile App in 15 Minutes
- Jacada Signs a Material Software Solution and Support Agreement with Top Global Retailer
- Ziggo selects Jacada Customer Service Technology to Simplify Agent Processes and Enhance Customer Experience
- Jacada and Forrester Provide Strategies to Leverage the Mobile Channel and Enhance Customer Experience
- Leading Latin America Telecom Selects Jacada to Provide Integration and Automation of their Sales Process
- Jacada Discusses Agent Process Optimization to Improve Performance Across Contact Centers
- Major US Insurance Group Selects Jacada to Simplify Customer Interactions
- Jacada Solutions Selected by Puerto Rico Medicare Advantage Plan Provider
- Jacada Announces New Visual IVR Product to Enhance the IVR Customer Experience on Mobile and Web
- Jacada Extends Agreement with Telefónica UK for Enterprise Solutions Delivery
- Jacada Extends Agreement with European Telecom to Simplify Agent Processes and Customer Experience
- Jacada and Cognizant Partner to Deliver Optimized Customer Service Solutions
- Jump the Queue Using Your Smart Phone
- Jacada Customer Service Solutions Now Rated “Avaya Compliant”
- SmartPhones and Utility IVR – A Perfect Match
- Jacada Announces Partnership with Priceline.com to Simplify Customer Service Interactions
- Students Connect with Campus Services Using Smartphones
- Jacada Call Center Desktop Solutions Chosen by Global Technology Company
- Jacada selected by Major US Communications Provider to Deliver New Sales Agent Desktop Solution
- Utilities OnCall Visual IVR Wins 2014 Product of the Year Award
- Jacada Extends Agreement with Major Communications and Media Provider to Enhance Sales Agent Solution
- Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface
- Jacada Extends Cisco Unified Customer Voice Portal to the Smartphone with a Visual Interface
- Jacada Receives 2014 Speech Technology Excellence Award
- New White Paper from 451 Research Mobility Team (powered by Yankee Group) Addresses Opportunity to Improve Customer Service via Mobile
- Kobil and Jacada Make Calls to Contact Center Secure and Frustration-Free
- Jacada Introduces a Multi-Channel Desktop Enhancement to the Avaya Aura® Call Center Elite Multi-Channel Platform
- Jacada and TeleApps Partner to Deliver Flexible Integration Solutions to the Contact Center
- Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience
- Jacada Ticket Guidance is Now Available in the Zendesk App Store
- Major South African Telecom selects Jacada Call Center Solutions to Enhance Customer Service Experience
- Visual IVR Technology Patent Granted to Jacada
- Humanitarian Organization Utilizes Jacada Visual IVR to Enhance Nepal Disaster Relief Donations
- Jacada Releases Case Study on Agent Scripting for Priceline.com
- Jacada Awarded Additional Visual IVR Technology Patent
- Jacada Visual IVR now available on the Interactive Intelligence MarketPlace
- Collab Partners with Jacada to Power Agent Scripting Offering
- IVR Technology Group and Jacada Announce Partnership to Offer Visual IVR to IVR Tech Customers
- Major Multi-National Technology Company Places Material Order to Extend Jacada Visual IVR into Additional EMEA Markets
- Jacada Visual IVR Now Certified on Cisco Customer Voice Portal (CVP)
- Jacada Products Now Available Through Avaya DevConnect Select Product Program
- Southeast Asian Government Agency Selects Jacada Solutions to Improve Call Center Efficiency
- Global Retailer Improves Customer Experience with Jacada Integration and Automation Solution
- An International Postal Company Implements Jacada Visual IVR to Solve Customer Intent with Visual Self Service
- Leading US Health Insurance Company Selects Jacada Visual IVR to Enhance Member Experience
- Jacada Call Center Solutions Chosen by One of the Largest BPOs in India to Enhance Customer Service Experience in a leading European Telecommunications Company
- Leading European Telecom Extends Agreement with Jacada as Agent Process Simplification and Customer Experience Enhancements Continue to Flourish
- Major South African Telecom Expands Implementation of Jacada Call Center Solutions
- Leading Credit Card Company Deploys Jacada Visual IVR to Improve Customer Experience
- Jacada Visual IVR Selected by a US State Welfare System to Provide Self-Service and Simplify Claim Inquiries
- Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client
- Leading Global Technology Company Places Additional Material Order to Extend Jacada Visual IVR Implementation
- Jacada Officially Trademarks “Change the Channel, Keep the Customer”
- Jacada Awarded 2016 CRM Excellence Award
- Jacada Awarded 2016 Speech Technology Excellence Award
- Jacada Advances to Preferred Solution Partner within the Cisco Solution Partner Program
- Jacada Reports Successful Visual IVR Adoption in Multiple Verticals
- Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
- Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative
- Jacada Visual IVR Awarded Technology Innovation Award by Ventana Research
- UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing
- Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award
- Jacada Chosen Winner of 2017 Digital Self-Service Innovation Award
- Jacada Wins ICMI Best New Technology Solution Award
- Jacada Wins Omni Channel Provider of the Year Excellence Award
- Jacada Visual IVR Subscription Extension Ordered by Leading Global Technology Company
- Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
- Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
- Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
- PSCU Partners with Jacada to Provide Contact Center Technology Solutions
- Jacada Introduces the Autonomous Customer Experience Suite with the Recent Release of Jacada Interact V.10
- Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification
- Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation
- Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider
- Jacada Selected by Puget Sound Energy to Provide Intelligent Customer Self-Service Solutions
- Jacada Recognized by Ovum Among Top 10 RPA Vendors
- Customer Service Automation and Robotics Propelled Jacada in 2018: Financial Highlights
- Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub
- Jacada’s Customer Service RPA Solutions Showcased at Global Industry and Virtual Events
- Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation
- Leading Financial Services Provider Selects Jacada Customer Service RPA
- Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
- Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov
- Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
- Jacada Continues to Impress; Declared a "Major Contender" in Robotic Process Automation (RPA)
- New Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Center Automation and RPA
- Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9
- Jacada and TM Group Form Strategic Customer Service RPA Partnership
- Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service
- Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership
- E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance
- Jacada Debuts as Customer Service Specialist in HFS Research Top 10 Robotic Process Automation Report
- Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release
- Jacada Positioned in 2020 Gartner Magic Quadrant for Workforce Engagement Management Report
- Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic
- Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
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