Avoid Costly Mistakes and Nail the ROI of AI and RPA Powered CX
We hope that the customer case studies inspire you to leverage automation and AI to make every experience a great experience. It’s not a question of whether you should leverage AI to improve your customer experience. It’s a question of how to apply it successfully to deliver great CX. So, when it comes to building the business case and assessing the benefits of contact center automation, let your imagination run wild and jot down various use cases and journeys you could automate and streamline across the entire customer lifecycle.
You can build the business case for using AI and automating your customer operation by considering ways to optimize the key performance indicators you track already. Here is a list of the most popular KPIs that will help you build a robust business case for contact center automation.
Reimagining your customer experience and contact center operations is one thing. Making a dream come true is something else entirely. To help you on your journey, we have put together an interactive playbook and ROI calculator.
Check it out, answer few questions and in less than 5 minutes, find out which automation plays offer the most bang for buck for you and how you should go about automating your contact center #likeaboss.
We have included sample inputs and outputs in this section, and hope that you find the example useful as you play with our online calculator. The model uses levers or automation plays discussed in the previous section. The savings estimates are based on Gartner’s research and Jacada’s experience of delivering results. If you have a question or comment, don’t hesitate to get in touch. We’d love to hear from you.