AI and RPA for Call Centers

The Ultimate Playbook for Call Center Automation

Top 14 Contact Center Automation Use Cases and an Interactive ROI Calculator and more packed in one playbook to help you make every experience a great experience

Only 5.7% of AI and Robotics users say that their customers rate their CX highly on the NPS scale. Overall, only 12.1% of businesses receive high NPS ratings though 81.9% recognize CX as a differentiator.

| 2020 Global Customer Experience Benchmark

Why Download this Playbook for Call Center Automation?

13 Power Plays Inspired by Gartner's Research on Call Center Automation

Why do your customers abandon self-service? When do your contact center agents stress out about talking to your customers? These are key questions that unlock new ways to make every experience a great experience.

Let Gartner’s research guide you as you explore what to automate in your call center.

14 Success Stories Featuring Contact Center Automation Use Cases

A customer dials your service hotline. How could you guide them to your website to “deflect” that call and yet hope for an NPS boost?

Your call center agents already have many tools on their desktop. Should you add one more to improve their productivity?

Let our customer heroes inspire you to reconsider what you can and what you should do with call center automation and AI.

Interactive ROI Calculator Helps You Assess the Value of AI and RPA

It’s easy to dream up an effortless customer experience. Making that dream come true is something else entirely. To get you started on your journey, we have put together an interactive ROI calculator.

Check it out, answer few questions and in less than 5 minutes, find out which automation plays offer the most bang for buck for you.


Make Every Experience a Great Experience With a Kick-ass Game Plan

Design with clicks not code, launch your automation solutions in weeks, and test your hypotheses in real-time. Do it all with low code automation and advanced adoption analytics.

Learn how leading organizations are beating the odds with a data-driven game plan and an automation-first mindset.

About Us

Jacada is the leading provider of contact center automation software that is powered by AI and RPA. Contact center leaders around the world trust our low code automation platform to assist customers and agents during moments that matter.

Contact Us

+1 (770) 352-1300
11560 Great Oaks Way, Suite 200
Alpharetta, GA 30022

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