BERICON, headquartered in Bad Homburg, Germany, is an international consulting and service provider for intelligent telecommunications infrastructure responsible for optimizing all communication channels of global business customers (phone, e-mail, fax, web, social media, SMS, IN and (e.g. visual) IVR applications and many more). BERICON creates tailored and forward-looking customer contact processes of the next generation refined with individual solutions and optimized product packages. BERICON is the central contact point for all questions concerning telecommunications (ICT) with a widespread and up-to-date overview of the whole market. Furthermore there is a strong focus on cloud services, mobile customer services and best-of-breed customer experience approach and strategy.