Multimodal Virtual Assistants Let Your Customers Tap, Talk & Text

Choose the best AI. Our bots let your customers choose everything else.

Jacada Multimodal Bots
Automation for Customers
Multi
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Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.

Skand Bhargava, Practice Director

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Learn why leaders trust Jacada with Intelligent Self-Service

Oh, We Get It

Many organizations made significant investment in user experience, web self-service, knowledge management and web content management solutions. Yet, it is still difficult and time-consuming for customers to find what’s helpful and relevant.

Gartner recommends that you introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.
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The Jacada Difference

Multimodal Virtual Assistance

Talking, Texting or Tapping. Every modality has its limitations. Every customer has their preferences which change from time to time. Unleash the power of post-channel customer experiences with a multimodal assistant that adapts to your customers’ engagement style. They simply tap, text and talk and the assistant responds. Now, that’s effortless customer experience.

Conversational IVR + Visual IVR Accelerate Channel Shift

Business analysts in your customer operations team can now leverage industry leading AI. Design your multimodal IVR experiences from soup to nuts. Map once for voice and visual experiences. Engage your customers in multiple modalities at the same time to maximize self-service adoption and reduce abandonment.
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Great AI Does NOT Guarantee Great Self-Service

Sure. Start with the best conversational AI to build your bots. That’s why we offer inbuilt connectors to industry leading NLP services such as Google Dialogflow and IBM Watson supporting 100+ languages.

Make no mistake – there’s more to a great bot than it’s AI. What about intent fulfillment, personalization, context and dialog management and most importantly the richness of the user experience across channels and modalities?

Learn how you can do it all at record speed without an army of developers or data scientists.

Listen for Intent & Emotion

Industry leading speech to intent recognition engine supports multiple languages. High quality real-time transcription and intent recognition over audio streams maximize the responsiveness of the conversational user experience to make your bots sound more human.
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Voice Bots that Speak with Authenticity

Choose from a wide variety of high-quality voices supporting various languages, or continue to use your preferred voice talent. Plug in your voice into the voice bot and get going right away.

RPA Extends the Reach of Your Self-Sericce

If your IT team isn’t available to help build an API to automate a simple task, not to worry. Use our Robotic Process Automation to extend the reach of your self-service and bypass your call center agents altogether.
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Got Numerous Self-Service Assets Already?

Great. Boost digital adoption by leveraging an intelligent virtual assistant that tracks which assets your customers have used and promote those that maximize self-service success. Identify points of self-service failure and unearth opportunities for automation, even as you help customers in real-time with guided self-service, so that they don’t have to repeat themselves ever again.

Boost Your Self-Service Like a Maniac

Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful using advanced real-time reporting and analytics. Run experiments rapidly using our low-code platform and continuously improve your self-service KPIs.

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Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.  

Customer Heroes

Customer Service Automation in Action

tap - self-service customers

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Retail

  • Web & Mobile Self-Service launched from web site, mobile app, QR codes & WhatsApp
  • Track order status, order complaints, store locator & more
  • Cuts customer effort for order related issue resolution by 80%
  • Launched COVID use cases in days
Text Chat & Messenger Bots

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Logistics

  • Chat bot on web site
  • Where is my order? Why is it late? What should I do now?
  • Personalized answers that resolve problems
  • Cuts 70% of emails and 40% of calls requiring agents
  • Launched in 5 weeks
Jacada Talk Voice bots

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Insurance

  • Voice bot at the IVR
  • Cuts 50% of customer effort for roadside assistance
  • Increases end-to-end self-service rate by 13%
  • Reduces AHT by 11%
  • Launched in 12 weeks
Jacada Multimodal Bots

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Technology

  • Omnichannel Visual IVR
  • Cuts 70% of customer effort for product activation
  • Increases self-service rate by 11%
  • 99% customer satisfaction
  • Launched in 8 weeks

How To Get Started

customers with Multiexperience

Start for free*
Launch in 24 hours.

Guide Your Customers with Multiexperience.
*Contact Jacada for details.
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Get it right.
Pay as you go.

Launch and iterate with agility.
Add scope and sophistication.
Assist Customers

Assist your Customers.
At scale.

Plan for relentless improvements with Customer Service Automation Software.
1 Day - 4 Days - 4 Weeks
Rinse & Repeat

Customer Service Automation Done Right

Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
How To Combat High Call Volume During a Crisis
Why Isn’t Natural Language Understanding…Natural?
What’s a Multimodal Customer Experience?
Self-Service 2.0: Turbocharge your Stalling Digital Strategy

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