Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

Boost Digital Customer Service By Engaging Customers Where They Are

Rapidly design and launch responsive micro apps that can be initiated via SMS, messenger platforms, QR codes, and more.

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Automation for Customers
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Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.

Skand Bhargava, Practice Director

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Learn why leaders trust Jacada with Intelligent Self-Service

Oh, We Get It

Many organizations made significant investment in user experience, web self-service, knowledge management and web content management solutions. Yet, it is still difficult and time-consuming for customers to find what’s helpful and relevant.

According to Gartner, you should introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.

The Jacada Difference

Guided Self-Service Journeys

Design Guided Self-service Journeys. No coding.

Business analysts in your customer operations team can now design your customers’ guided self-serve journey from scratch. From next best action to next best channel, intelligent automation makes designing workflows a no-brainer.

Mobile web. Mobile Apps. Websites. Kiosks.

Build a modern web experience and make it available on every web touchpoint your customers are likely to use. Delivering consistent digital customer service across touchpoints combined with seamless access to assisted service drives loyalty up and cost down.
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Got Numerous Self-service Assets already

Great. Connect your digital assets and channels to our omnichannel context store. Identify points of self-service failure while you help customers in real-time with guided self-service, so they don’t have to repeat themselves ever again.

Boost Your self-service like a maniac

Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful. Run experiments and continuously improve your self-service KPIs.
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Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.  

Customer Heroes

Customer Service Automation in Action

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Retail

  • Web & Mobile Self-Service launched from web site, mobile app, QR codes & WhatsApp
  • Track order status, order complaints, store locator & more
  • Cuts customer effort for order related issue resolution by 80%
  • Launched COVID use cases in days
Text Chat & Messenger Bots

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Logistics

  • Chat bot on web site
  • Where is my order? Why is it late? What should I do now?
  • Personalized answers that resolve problems
  • Cuts 70% of emails and 40% of calls requiring agents
  • Launched in 5 weeks
Jacada Talk Voice bots

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Insurance

  • Voice bot at the IVR
  • Cuts 50% of customer effort for roadside assistance
  • Increases end-to-end self-service rate by 13%
  • Reduces AHT by 11%
  • Launched in 12 weeks
Jacada Multimodal Bots

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Technology

  • Omnichannel Visual IVR
  • Cuts 70% of customer effort for product activation
  • Increases self-service rate by 11%
  • 99% customer satisfaction
  • Launched in 8 weeks

How To Get Started

customers with Multiexperience

Start for free*.
Launch in 24 hours.

Guide your customers with Multiexperience.
*Contact Jacada for details.
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Get it right.
Pay as you go.

Launch and iterate with Agility.
Add scope and sophistication.
Assist Customers

Assist Customers.
At scale.

Plan for relentless improvements with Customer Service Automation Software.
1 Day - 4 Days - 4 Weeks
Rinse & Repeat

Customer Service Automation Done Right

Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
How To Direct Your Customers During the Coronavirus Pandemic
How To Combat High Call Volume During a Crisis
What’s a Multimodal Customer Experience?
Self-Service 2.0: Turbocharge your Stalling Digital Strategy

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