Boost Digital Customer Service By Engaging Customers Where They Are
Rapidly design and launch responsive micro apps that can be initiated via SMS, messenger platforms, QR codes, and more.
Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.
Skand Bhargava, Practice Director
Learn why leaders trust Jacada with Intelligent Self-Service
Oh, We Get It
According to Gartner, you should introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.
The Jacada Difference
Design Guided Self-service Journeys. No coding.
Mobile web. Mobile Apps. Websites. Kiosks.
Got Numerous Self-service Assets already
Boost Your self-service like a maniac
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Service Automation in Action
- Web & Mobile Self-Service launched from web site, mobile app, QR codes & WhatsApp
- Track order status, order complaints, store locator & more
- Cuts customer effort for order related issue resolution by 80%
- Launched COVID use cases in days
- Chat bot on web site
- Where is my order? Why is it late? What should I do now?
- Personalized answers that resolve problems
- Cuts 70% of emails and 40% of calls requiring agents
- Launched in 5 weeks
- Voice bot at the IVR
- Cuts 50% of customer effort for roadside assistance
- Increases end-to-end self-service rate by 13%
- Reduces AHT by 11%
- Launched in 12 weeks
- Omnichannel Visual IVR
- Cuts 70% of customer effort for product activation
- Increases self-service rate by 11%
- 99% customer satisfaction
- Launched in 8 weeks
How To Get Started
Start for free*.
Launch in 24 hours.
*Contact Jacada for details.
Get it right.
Pay as you go.
Add scope and sophistication.