Help Employees Become Experts
In No Time Using Real-time AI &
Try the #1 product for employee assistance and task management
With simple stuff being done in self-service, our representatives have to be experts in *everything*. As leaders in the contact center space, we need to give them the tools to focus on what’s important – the member experience.
Rini Fredette, Senior Vice President of Contact Centers
Learn why leaders trust Jacada with Intelligent Agent Assistance
Oh, We Get It
...not all bots are created equal
The Jacada Difference
Not your average Agent Assist.
Your agents may not have the best tools, but they’ve proven to be resourceful. You’ve seen it. Inventing shortcuts, hacks, and macros to simplify their workspace. Gain a competitive advantage and thrive in today’s market. Empower your brand ambassadors with RPA based assistance and task management tools. Learn how robotic desktop automation can help them deliver a memorable customer experience.
Anticipate Errors. Guide your agents to excellence.
It’s only human to make mistakes when dealing with so many disparate apps and processes. Track agents’ actions in real-time. Jump in to offer guidance. Prevent errors and boost the adoption of best practices with robotic desktop automation.
Real-time speech analytics meets real-time guidance.
Clone your best agents. WOW your customers.
Don't wait for your next gen agent desktop. Help your agents today.
Boost Agent Engagement & Productivity like a maniac.
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Service Automation in Action
- RPA launches 50+ Apps in context to help agents focus on customers
- End to end automation of redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
- Agent Guidance & Next Best Action
- Personalized Customer Experience
- Consistent with Policies
- More than 60sec AHT reduction
- Improved business agility to address complex offers
- Agent Guidance powered by Robotic Process Automation & Knowledge push
- Prevent Human Errors
- Automate Call Summary
- Automate Research Tasks
- Saves over 2 minutes in AHT
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms
Start for free*
Launch in 24 hours.
*Contact Jacada for details
Get it right.
Pay as you go.
Add scope and sophistication.