Agent Desktops Are Not Kitchen Sinks
Build a Modern Agent Desktop To Transform Your Customer Experience
We chose to work with the team at Jacada because they are the experts in solving complex customer service issues and because they've proven that they understand the specific business challenges we face.
Allison Garretson, Senior Vice President of Operations & Customer Experience
Learn why leaders trust Jacada with Intelligent Agent Assistance
The Jacada Difference
CRM Systems as Agent Desktops
Case Management Systems as Agent Desktops
Home Grown Agent Desktops
Good Luck Improving CX When EX Sucks
Harmonize & Elevate. Not Rip & Replace.
Boost Agent Engagement & Productivity Like a Maniac.
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Service Automation in Action
- RPA launches 50+ Apps in context to help agents focus on customers
- End to end automation of redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
- Agent Guidance & Next Best Action
- Personalized Customer Experience
- Consistent with Policies
- More than 60sec AHT reduction
- Improved business agility to address complex offers
- Agent Guidance powered by Robotic Process Automation & Knowledge push
- Prevent Human Errors
- Automate Call Summary
- Automate Research Tasks
- Saves over 2 minutes in AHT
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms