Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

Conversational IVR Powered by Intelligent Virtual Assistants

Harmonize your existing IVR with best of breed conversational AI.
Deliver multiexperience in no-time using low code automation.

Jacada Talk Voice bots
Automation for Customers
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Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.

Skand Bhargava, Practice Director

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Learn why leaders trust Jacada with Intelligent Self-Service

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Oh, We Get It

Many organizations made significant investment in user experience, web self-service, knowledge management and web content management solutions. Yet, it is still difficult and time-consuming for customers to find what’s helpful and relevant.

According to Gartner, you should introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.

The Jacada Difference

Guided Self-Service Journeys

Augment Your IVR with Intelligent Virtual Assistants. No Coding.

Business analysts in your customer operations team can now leverage industry leading AI. Design your conversational IVR experiences from soup to nuts. Learn how Jacada’s automation software simplifies the design and management of intelligent virtual assistants that run on your IVR, as well as on any voice touchpoint like Alexa or Google Assistant.

Great AI Does NOT Guarantee Great Self-Service

Sure. Start with the best conversational AI to build your bots. That’s why we offer inbuilt connectors to industry leading NLP services such as Google Dialogflow and IBM Watson supporting 100+ languages.

Make no mistake – there’s more to a great chatbot than it’s AI. What about intent fulfillment, personalization, context and dialog management and most importantly the richness of the user experience across channels and modalities?

Learn how you can do it all at record speed without an army of developers or data scientists.
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Conversational IVR that Listens for Intent & Emotion

Industry leading speech to intent recognition engine supports multiple languages. High quality real-time transcription and intent recognition over audio streams maximize the responsiveness of the conversational user experience to make your bots sound more human.

Voice Bots that Speak with Authenticity

Choose from a wide variety of high-quality voices supporting various languages, or continue to use your preferred voice talent. Plug in your voice into the voice bot and get going right away.
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Push the Limits of Your Voice Bot

Talking is a great way to start a conversation. However, there are limits to how you can complete a self-service interaction well while talking. What about listening to billing details, comprehending options and sharing rich context to get the help you need? Learn how to weave in rich user experiences — forms, buttons, menus, carousels, pictures, videos, image capture and more in the middle of simple voice conversations to deliver effortless customer experiences.

RPA Extends the reach of your self-service

If your IT team isn’t available to help build an API to automate a simple task, not to worry. Use our Robotic Process Automation to extend the reach of your self-service and bypass your call center agents altogether.
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Got numerous self-service assets already?

Great. Boost digital adoption by leveraging an intelligent virtual assistant that tracks which assets your customers have used and promote those that maximize self-service success with the right voice guidance. Identify points of self-service failure and unearth opportunities for automation, even as you help customers in real-time with guided self-service, so they don’t have to repeat themselves ever again.

Boost Your Self-Service Like a Maniac

Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful using advanced real-time reporting and analytics. Run experiments rapidly using our low-code platform and continuously improve your self-service KPIs.

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Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.  

Customer Heroes

Customer Service Automation in Action

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Retail

  • Web & Mobile Self-Service launched from web site, mobile app, QR codes and WhatsApp
  • Track order status, order complaints, store locator & more
  • Cuts customer effort for order related issue resolution by 80%
  • Launched COVID use cases in days
Text Chat & Messenger Bots

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Logistics

  • Chat bot on web site
  • Where is my order? Why is it late? What should I do now?
  • Personalized answers that resolve problems
  • Cuts 70% of emails and 40% of calls requiring agents
  • Launched in 5 weeks
Jacada Talk Voice bots

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Insurance

  • Voice bot at the IVR
  • Cuts 50% of customer effort for roadside assistance
  • Increases end-to-end self-service rate by 13%
  • Reduces AHT by 11%
  • Launched in 12 weeks
Jacada Multimodal Bots

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Technology

  • Omnichannel Visual IVR
  • Cuts 70% of customer effort for product activation
  • Increases self-service rate by 11%
  • 99% customer satisfaction
  • Launched in 8 weeks

How To Get Started

customers with Multiexperience

Start for free*
Launch in 24 hours.

Guide Your Customers with Multiexperience.
*Contact Jacada for details
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Get it right.
Pay as you go.

Launch and iterate with agility.
Add scope and sophistication.
Assist Customers

Assist your Customers.
At scale.

Plan for relentless improvements with Customer Service Automation Software.
1 Day - 4 Days - 4 Weeks
Rinse & Repeat

Customer Service Automation Done Right

What’s a Multimodal Customer Experience?
How To Make Your IVR Not Suck
Jacada Named a Major Contender in the Everest Group PEAK Matrix® for Intelligent Virtual Agents (IVA) 2020
5 Ways AI Can Help Call Centers in Crisis
The Limitations of IVR and its Service Experience

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