Conversational IVR Powered by Intelligent Virtual Assistants
Harmonize your existing IVR with best of breed conversational AI.
Deliver multiexperience in no-time using low code automation.
Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.
Skand Bhargava, Practice Director
Learn why leaders trust Jacada with Intelligent Self-Service
Oh, We Get It
According to Gartner, you should introduce a guided servicing experience and make the process visible to both service agents and customers — critical to reduce customer effort and improve the overall customer experience.
The Jacada Difference
Augment Your IVR with Intelligent Virtual Assistants. No Coding.
Business analysts in your customer operations team can now leverage industry leading AI. Design your conversational IVR experiences from soup to nuts. Learn how Jacada’s automation software simplifies the design and management of intelligent virtual assistants that run on your IVR, as well as on any voice touchpoint like Alexa or Google Assistant.
Great AI Does NOT Guarantee Great Self-Service
Make no mistake – there’s more to a great chatbot than it’s AI. What about intent fulfillment, personalization, context and dialog management and most importantly the richness of the user experience across channels and modalities?
Learn how you can do it all at record speed without an army of developers or data scientists.
Conversational IVR that Listens for Intent & Emotion
Voice Bots that Speak with Authenticity
Push the Limits of Your Voice Bot
RPA Extends the reach of your self-service
Got numerous self-service assets already?
Great. Boost digital adoption by leveraging an intelligent virtual assistant that tracks which assets your customers have used and promote those that maximize self-service success with the right voice guidance. Identify points of self-service failure and unearth opportunities for automation, even as you help customers in real-time with guided self-service, so they don’t have to repeat themselves ever again.
Boost Your Self-Service Like a Maniac
Yes, you read that right. When it comes to self-service adoption, one size doesn’t fit all. Learn why some customers abandon self-service while the rest are successful using advanced real-time reporting and analytics. Run experiments rapidly using our low-code platform and continuously improve your self-service KPIs.
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Service Automation in Action
- Web & Mobile Self-Service launched from web site, mobile app, QR codes and WhatsApp
- Track order status, order complaints, store locator & more
- Cuts customer effort for order related issue resolution by 80%
- Launched COVID use cases in days
- Chat bot on web site
- Where is my order? Why is it late? What should I do now?
- Personalized answers that resolve problems
- Cuts 70% of emails and 40% of calls requiring agents
- Launched in 5 weeks
- Voice bot at the IVR
- Cuts 50% of customer effort for roadside assistance
- Increases end-to-end self-service rate by 13%
- Reduces AHT by 11%
- Launched in 12 weeks
- Omnichannel Visual IVR
- Cuts 70% of customer effort for product activation
- Increases self-service rate by 11%
- 99% customer satisfaction
- Launched in 8 weeks
How To Get Started
Start for free*
Launch in 24 hours.
*Contact Jacada for details
Get it right.
Pay as you go.
Add scope and sophistication.