Stop Writing Job Aids.
Guide your employees on-the-job.
On any task.
Try the #1 agent assistance & call center scripting software
A Visual Drag and Drop interface enables business analysts, senior agents and product owners to quickly create, modify, test and deploy call flows or establish layouts, change roles, rules and privileges -- without the need for IT support.
Learn why leaders trust Jacada with Intelligent Agent Assistance
Oh, We Get It
...not all bots are created equal
The Jacada Difference
Build Guided Flows, Not Just Knowledge Articles.
Call center scripting that does not sound scripted
Next Best Action to next issue avoidance
Make Knowledge Actionable. Not Just Searchable.
Omnichannel Context. Pause & Resume Interactions.
Boost Agent Engagement & productivity like A maniac
Yes, you read that right. When it comes to employee engagement, one size doesn’t fit all. Learn why some employees abandon guidance tools while the rest are successful. Run experiments, examine heat maps and other reports generated from detailed audit data and continuously improve your agent productivity KPIs.
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Start for free*
Launch in 24 hours.
Guide Your Employees to Excellence.
*Contact Jacada for details
Get it right.
Pay as you go.
Launch and iterate with Agility.
Add scope and sophistication.
Assist your employees.
Plan for relentless improvements with Customer Service Automation Software.