Robotic Desktop Automation.
Perfected to Assist your
customer service workforce.

Build Attended RPA Bots that track events and automate manual tasks in real-time.

call center rpa
Agent Assist

Our first deployed automation for password management has simplified a multi-step, highly manual process for our agents, enabling them to make calls more efficient and decrease call time. We continue to identify additional use cases and look forward to leveraging Jacada’s expertise to further improve the member experience for our Owner credit unions.

Rini Fredette, Senior Vice President of Contact Centers

Robotic Process Automation Trusted By Customer Service Leaders

agent desktop

Oh, We Get It

Forrester predicts 80% of agent desktop actions are ready for automation. But before you task your unattended bots to do ‘attended work’, proceed with caution…

...not all bots are created equal

The Jacada Difference

Everywhere you need it

No application or environment boundaries with our attended bots; Web, Windows, Mainframe, Citrix / No Citrix or both for that matter. Over 30 years of automation experience gives us one of the most extensive application coverage in the business.

customer hold time

What's Different About Call Center RPA?

Automate tasks to dramatically reduce cumbersome workflows, but don’t make your humans wait for your robots. Automation at speed is the #1 requirement when working in a human and robot collaborative world and we have you covered with some of the fastest bots in the business.

Say goodbye to "click and pray"

If a robot vendor tells you, “hands off the keyboard and watch the bot work”, tell them thanks but no thanks. Jacada Attended bots can automate tasks in parallel and in the background while the human worker continues the process in other applications. Anything less is well, not really attended RPA.

Jacada Attended bots
unattended bot

Better Together

A bot without guidance is, well, just another unattended bot. Empower your people with the powerful combination of intelligent guidance AND RPA to facilitate this multifaceted interaction between the bot, human, and your customer.

Leave it with the Experts

Jacada has been modernizing and automating apps using attended RPA years before the term was even coined. With automation coverage for countless legacy and emerging platforms alike, Jacada’s RPA technology can take on any complex system you have at your enterprise — mainframes, AS/400, PowerBuilder, Gupta, Smalltalk, Delphi, Oracle Forms, Visual Basic, .NET, Java and so many others. Check out how our Jacada Interface Server can modernize and automate your green screen systems.
attended RPA

Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.  

Jacada Robot Factory

Customer Heroes

Customer Service Automation in Action



  • RPA launches 50+ Apps in context to help agents focus on customers
  • End to end automation of redemption & Tech Support Processes
  • Drove down AHT by 50 seconds
  • Improved FCR by 5%



  • Agent Guidance & Next Best Action
  • Personalized Customer Experience
  • Consistent with Policies
  • More than 60sec AHT reduction
  • Improved business agility to address complex offers



  • Agent Guidance powered by Robotic Process Automation & Knowledge push
  • Prevent Human Errors
  • Automate Call Summary
  • Automate Research Tasks
  • Saves over 2 minutes in AHT



  • Unified Agent Desktop and Smart Agent Assistant
  • Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms


Customer Service Automation Done Right

10 RPA Implementation Best Practices to Automate Your Contact Center
3 Ways to Boost FCR and Reduce Customer Churn With AI & RPA
How to Engage Employees and Win Customers With Automation
5 Questions Call Center Leaders Ask About Agent Assist
4 Types of Complex Interactions Agent Assist is Awesome For

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