Our first deployed automation for password management has simplified a multi-step, highly manual process for our agents, enabling them to make calls more efficient and decrease call time. We continue to identify additional use cases and look forward to leveraging Jacada’s expertise to further improve the member experience for our Owner credit unions.
Rini Fredette, Senior Vice President of Contact Centers
Robotic Process Automation Trusted By Customer Service Leaders
Oh, We Get It
...not all bots are created equal
The Jacada Difference
Everywhere you need it
No application or environment boundaries with our attended bots; Web, Windows, Mainframe, Citrix / No Citrix or both for that matter. Over 30 years of automation experience gives us one of the most extensive application coverage in the business.
What's Different About Call Center RPA?
Say goodbye to "click and pray"
If a robot vendor tells you, “hands off the keyboard and watch the bot work”, tell them thanks but no thanks. Jacada Attended bots can automate tasks in parallel and in the background while the human worker continues the process in other applications. Anything less is well, not really attended RPA.
Better Together
Leave it with the Experts
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Heroes
Customer Service Automation in Action
Telecom
- RPA launches 50+ Apps in context to help agents focus on customers
- End to end automation of redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
Automate
Travel
- Agent Guidance & Next Best Action
- Personalized Customer Experience
- Consistent with Policies
- More than 60sec AHT reduction
- Improved business agility to address complex offers
Guide
Insurance
- Agent Guidance powered by Robotic Process Automation & Knowledge push
- Prevent Human Errors
- Automate Call Summary
- Automate Research Tasks
- Saves over 2 minutes in AHT
Assist
Banking
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms
