You cannot afford to put up with contact center complexity any longer
Customer expectations
are elevated
64%
Want to speak with live agents, especially for complex interactions
Complex Agent Desktops Hurt Your Business
#1
Lack of and/or bad desktop tools is the #1 challenge faced by contact centers today
Agent attrition is top
challenge and priority
1 in 5
Agents leave after the first year
Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes.
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Call Center Automation Software Trusted By Customer Service Leaders
There is a better way to serve
Harmonize your Contact Center and Assist your Agents with Contact Center Automation Bots
Guide
Guide employees through complex processes, next best actions and call scripts
Jacada Interact is low code customer service automation software that helps businesses harmonize their contact center, workforce engagement management and CRM systems.
Begin by focusing on intelligent agent assistance and task management to unburden your customer service workforce and bolster contact center workforce engagement and productivity.
Equip every agent with an intelligent agent assistant powered by real-time AI and robotic process automation going beyond traditional agent management functions.
Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.