You cannot afford to put up with complexity any longer
Customer expectations
are elevated
Want easier access to live agents
Business Complexity
is Growing
Prefer to speak with live agents for complex transactions
Agent attrition is top
challenge and priority
Agents leave after year one
Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes.
Call Center Automation Software Trusted By Customer Service Leaders
There is a better way to serve
Harmonize your Contact Center and Assist your Agents with
Customer Service Automation Bots
Guide
Guide employees through complex processes, next best actions and call scripts
Complexity
Automate
Automate your employees’ mundane tasks using Robotic Process Automation
Complexity
Assist
Help employees develop new skills with the power of real-time AI and Robotic Process Automation
Complexity
Unify
Simplify the agent desktop and enable multi-skilled universal agents
Complexity
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize their contact center, workforce engagement management and CRM systems.
Begin by focusing on intelligent agent assistance and task management to unburden your customer service workforce and bolster contact center workforce engagement and productivity.
Equip every agent with an intelligent agent assistant powered by real-time AI and robotic process automation going beyond traditional agent management functions.
Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Heroes
Customer Service Automation in Action
Telecom
- RPA launches 50+ Apps in context to help agents focus on customers
- End to end automation of redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
Automate
Travel
- Agent Guidance & Next Best Action
- Personalized Customer Experience
- Consistent with Policies
- More than 60sec AHT reduction
- Improved business agility to address complex offers
Guide
Insurance
- Agent Guidance powered by Robotic Process Automation & Knowledge push
- Prevent Human Errors
- Automate Call Summary
- Automate Research Tasks
- Saves over 2 minutes in AHT
Assist
Banking
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms
