9
Dec
Masterclass Series for Intelligent Automation Planners
Survive and Thrive in 2021 With an Employee-First Automation Strategy
You cannot afford to put up with contact center complexity any longer
Customer expectations
are elevated
Want to speak with live agents, especially for complex interactions
Complex Agent Desktops Hurt
Your Business
Lack of and/or bad desktop tools is the #1 challenge faced by contact centers today
Agent attrition is top
challenge and priority
Agents leave after the first year
Consider Jacada for complex environments where the agent experience is constrained by having to traverse diverse and relatively unintuitive applications and processes. 
Gartner Disclaimer: This excerpt was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Call Center Automation Software Trusted By Customer Service Leaders
There is a better way to serve
Harmonize your Contact Center and Assist your Agents with
Contact Center Automation Bots
Guide
Guide employees through complex processes, next best actions and call scripts
Complexity
Automate
Automate your employees’ mundane tasks using Robotic Process Automation
Complexity
Assist
Help employees develop new skills with the power of real-time AI and Robotic Process Automation
Complexity
Unify
Simplify the agent desktop and enable multi-skilled universal agents
Complexity
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize their contact center, workforce engagement management and CRM systems.
Begin by focusing on intelligent agent assistance and task management to unburden your customer service workforce and bolster contact center workforce engagement and productivity.
Equip every agent with an intelligent agent assistant powered by real-time AI and robotic process automation going beyond traditional agent management functions.
Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Heroes
Customer Service Automation in Action
Telecom
- RPA launches 50+ Apps in context to help agents focus on customers
- End to end automation of redemption & Tech Support Processes
- Drove down AHT by 50 seconds
- Improved FCR by 5%
Automate
Travel
- Agent Guidance & Next Best Action
- Personalized Customer Experience
- Consistent with Policies
- More than 60sec AHT reduction
- Improved business agility to address complex offers
Guide
Insurance
- Agent Guidance powered by Robotic Process Automation & Knowledge push
- Prevent Human Errors
- Automate Call Summary
- Automate Research Tasks
- Saves over 2 minutes in AHT
Assist
Banking
- Unified Agent Desktop and Smart Agent Assistant
- Enables multi-skilled Universal Agents to serve over 800+ processes across multiple core banking platforms
