Complexity causes customers to churn
Customers Expect
Effortless CX
96%
become disloyal after a high-effort customer service interaction
Customers Choose
Channels Ineffectively
57%
customer awareness is the main factor affecting digital adoption
Delivering Effortless
CX is Hard
8%
of businesses have integrated channels that can deliver effortless CX
Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.
Skand Bhargava, Practice Director
Learn why leaders trust Jacada with Intelligent Self-Service
There is a better way to serve
Harmonize your existing channels and elevate your CX with
Customer Service Automation Bots.
Check Out Our Robot Factory
Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.
Customer Heroes
Customer Service Automation in Action
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Retail
- Web & Mobile Self-Service integrated into web site & mobile app
- Track order status, order complaints, store locator & more
- Cuts customer effort for order related issue resolution by 80%
- Launched COVID use cases in days
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Logistics
- Chat bot on web site
- Where is my order? Why is it late? What should I do now?
- Personalized answers that resolve problems
- Cuts 70% of emails and 40% of calls requiring agents
- Launched in 5 weeks
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Insurance
- Voice bot at the IVR
- Cuts 50% of customer effort for roadside assistance
- Increases end-to-end self-service rate by 13%
- Reduces AHT by 11%
- Launched in 12 weeks
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Technology
- Omnichannel Visual IVR
- Cuts 70% of customer effort for product activation
- Increases self-service rate by 11%
- 99% customer satisfaction
- Launched in 8 weeks
