Masterclass Series on Conversational AI & CX Design

Empower Your Business with Google Contact Center AI

Automate Customer Service #LIKEABOSS

Excel at Digital Customer Service with a No-Code Multiexperience Designer.

Build Intelligent Virtual Agents powered by Low Code Automation & Best of Breed AI.

Jacada Automation for Customers

Complexity causes customers to churn

Customers Expect
Effortless CX

96%

become disloyal after a high-effort customer service interaction

Customers Choose
Channels Ineffectively

57%

customer awareness is the main factor affecting digital adoption

Delivering Effortless
CX is Hard

8%

of businesses have integrated channels that can deliver effortless CX

quote

Jacada’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its advanced dialog management capabilities, library of pre-built intents, robust analytics platform, and flexible hosting options position it well for success in the future as the adoption of IVA solution accelerates.

Skand Bhargava, Practice Director

Everest Group white

Learn why leaders trust Jacada with Intelligent Self-Service

There is a better way to serve

Harmonize your existing channels and elevate your CX with
Customer Service Automation Bots.

tap - self-service customers

Tap

Guided web self-service customers can tap or click

Text Chat & Messenger Bots

Text

Chat & Messenger Bots engage customers anywhere

Jacada Talk Voice bots

Talk

Voice bots that free customers from IVR jail

Jacada Multimodal Bots

Multi

Multimodal Bots & Visual IVRs. Any channel. Any modality

Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.  

Customer Heroes

Customer Service Automation in Action

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Retail

  • Web & Mobile Self-Service integrated into web site & mobile app
  • Track order status, order complaints, store locator & more
  • Cuts customer effort for order related issue resolution by 80%
  • Launched COVID use cases in days
Text Chat & Messenger Bots

text

Logistics

  • Chat bot on web site
  • Where is my order? Why is it late? What should I do now?
  • Personalized answers that resolve problems
  • Cuts 70% of emails and 40% of calls requiring agents
  • Launched in 5 weeks
Jacada Talk Voice bots

talk

Insurance

  • Voice bot at the IVR
  • Cuts 50% of customer effort for roadside assistance
  • Increases end-to-end self-service rate by 13%
  • Reduces AHT by 11%
  • Launched in 12 weeks
Jacada Multimodal Bots

multi

Technology

  • Omnichannel Visual IVR
  • Cuts 70% of customer effort for product activation
  • Increases self-service rate by 11%
  • 99% customer satisfaction
  • Launched in 8 weeks

Customer Service Automation Done Right

Hyperautomation for the Call Center Takes More Than Just RPA
Top 5 Speech Analytics Use Cases to Automate the Call Center
What is Exceptional Customer Service
How To Build a Reliable ROI for Call Center Automation
How To Transform CX with the Right Multiexperience Toolkit

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