How Do You Personalize the Experience for Members from 1,500 Credit Unions with the Same Customer Service Workforce?
Automate Processes and Guide Bankers, Creating Universal Agents Who Can Wow Your Members.
Rini Fredette, Senior Vice President of Contact Centers
PSCU, the nation’s premier payments credit union servicing organization, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Having served credit unions for over 40 years, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands.
Unified Agent Desktop simplifies the banker experience enabling bankers to serve members from 1,500 credit unions in a personalized manner.Â
Guided workflows walk bankers through 800+ processes incorporating an element of ongoing learning.
Robot assistants automate manual tasks using robotic process automation freeing up agents to focus on the member.
April Jackson | Contact Center Representative
Gina Kostamo | Back Office Operations
PSCU’s COVID-19 Pivot
In response to the coronavirus pandemic, PSCU have made swift changes to their customer service operations, going remote, to ensure the safety of employees, and have relied on the robotic automation and dynamic guidance packed into the Uniphore agent desktop solution.
PSCU are continuing to explore options to help members dealing with financial hardship during the pandemic by offering easy ways to delay a payment.
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Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.
