SVP Customer Care
As a leading online travel agency, Priceline.com offers discount rates for travel-related purchases such as airline tickets and hotel stays. The company facilitates the provision of travel services from its suppliers to its clients. Delivering a consistent and empathetic customer experience is paramount for Priceline.com. Their customer operations and technology teams leverage Jacada’s low code customer service automation platform to guide their customer service representatives.
Priceline was able to
Priceline’s COVID-19 Pivot
In response to the coronavirus pandemic, Priceline changed and instituted its policies in near real-time and deployed across its supporting BPO network.
Jacada’s agent guidance call scripting software allowed Priceline’s non-call center staff to field calls during peak times.